Senior Sales Manager, Amazon Connect

Amazon; Sydney; On-site; AUD 200,000 - 320,000; Full time

Job summary

Amazon Inc. is seeking an accomplished Sales Leader for the APJ region to lead the CXE business (Amazon Connect) with a focus on Contact Center as a Service and generative AI.

You will build and lead a high-performing sales team, drive revenue growth from new services and partnerships, and develop lighthouse customers across Asia-Pacific and Japan. The role requires strong market-making and operational leadership, with a track record of expanding customer segments and delivering strategic

Qualifications

• Bachelor's degree, or BS degree.
• 7+ years of sales or sales management in infrastructure or cloud technology experience.
• Experience in customer-facing leadership roles.
• Experience in a people management or leadership role which includes coaching and developing others.
• Experience with negotiation and relationship building skills with sales teams (ideally with content creators, agencies and brands).
• Experience managing teams, or experience in sales/business development.
• Experience managing executive customer relationships and key business stakeholders.
• Experience developing, negotiating and executing business agreements.
• 5+ years of exceeding quota and key performance metrics experience.
• 4+ years of contact center experience.

Responsibilities

• Drive strategic workloads to deepen business and technical relationships with customers and partners.
• Develop a high-performing sales team and enable field organization to drive day-to-day interactions and identify long-term opportunities.
• Incubate new AWS Productivity Applications services, scale existing AWS services, and deliver domain expertise to the field.
• Influence product teams with customer insights to evolve products and address field issues and requests.
• Analyze customer insights from business drivers, market trends, customer feedback, and operating metrics.
• Establish clear goals for the team, including quotas.
• Ensure the team manages opportunities through the sales cycle with strong pipeline hygiene.
• Plan and allocate resources to meet goals and quotas.

Skills

Sales leadership

People management

Negotiation

Relationship building

Coaching & development

Executive stakeholder relationships

Quota attainment

Content creator/agency/brand alliances

Sales/business development

Strategic account management

Contact center experience

Education

Bachelor's degree, or BS degree

Job description

• Bachelor's degree, or BS degree
• 7+ years of sales or sales management in infrastructure or cloud technology experience
• Experience in customer-facing leadership roles
• Experience in a people management or leadership role which includes coaching and developing others
• Experience with negotiation and relationship building skills with sales teams (ideally with content creators, agencies and brands)
• Experience managing teams, or experience in sales/business development
• Experience managing executive customer relationships and key business stakeholders
• Experience developing, negotiating and executing business agreements
• 5+ years of exceeding quota and key performance metrics experience
• 4+ years of contact center experience

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Amazon Web Services (AWS) is proud to be the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 500 companies in industries such as financial services, pharmaceuticals, and high technology.

We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for Asia-Pacific and Japan (APJ) . The successful candidate will have overachieved throughout their career and built strong, deep relationships with leading regionsal organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome-based selling, winning new customer segments and growing existing customer segments for the long term. As a self-starter willing to operate in a multifaceted way, you should also have experience in market development of cloud infrastructure and/or enterprise applications. The right candidate must possess top of the line leadership skills with the ability to execute on key business initiatives. The role will require working with the overall ecosystem to help secure lighthouse customers, drive top-line revenue for new services, and develop strategic partnerships. This is an exciting opportunity to drive the go-to-market definition and execution of AWS’s strategy for Amazon Connect for APJ.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Key job responsibilities

Your responsibilities will include driving strategic workloads to deepen business and technical relationships with customers and partners. You will invest your time in developing the high-performing team of sales experts and build mechanisms to enable the field organization to drive the day-to-day interactions that identify prospects for long-term business opportunities. You will focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges. As the voice of the customer, your findings will influence product teams to help them evolve the products and address issues, concerns, and requests from the field. To be successful, you will need to analyze and determine key customer insights from business drivers, market trends, customer feedback, and operating metrics.

You will be responsible for establishing clear goals for your team, including quotas. You must ensure that your team is managing opportunities effectively throughout the sales cycle and practicing good pipeline hygiene. You will be expected to plan and allocate for the best use of team resources in order to meet goals and quotas.