Senior Sales Engineer

WhiteCrow Research; Sydney; On-site; AUD 120,000 - 190,000; Full time

Job summary

WhiteCrow Research is seeking a Senior Sales Engineer for our client, a global leader in thermal energy management and specialized pumping solutions, to drive sales and account expansion across Australia.

The role emphasizes maintaining customer relationships, identifying new business opportunities, and developing proposals to transition clients to advanced pump solutions, with on-site audits and CRM updates.

Qualifications

• Minimum 8 years' experience in W&WW sector or project sales.
• Mechanical / Technical sales experience.
• Experience in process engineering.
• Advanced English writing/reading competencies. Fluent.

Responsibilities

• Maintain regular contact with customers to ensure products are specified in their operations.
• Achieve and exceed sales targets by identifying and pursuing new business opportunities.
• Increase market share by replacing competitor pump installations and other pump technologies.
• Develop proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.
• Manage and expand spare parts and replacement pump business for existing clients.
• Conduct regular on-site audits across target locations in Australia to secure service contracts.

Skills

Mechanical / Technical sales

Process engineering

Client relationship building

English proficiency

Job description

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house talent acquisition teams.

About our client

Our client is a global leader in thermal energy management and specialized pumping solutions.

They partner with customers to address complex manufacturing challenges by delivering advanced components and integrated systems that are both responsive and predictive. Their innovative technologies are trusted across a wide range of industries, including biotechnology, pharmaceuticals, industrial manufacturing, automotive, mining, food and beverage, OEMs, and medical devices. With operations in over 60 countries, they provide robust, worldwide customer support.

As a Senior Sales Engineer, you will be responsible for...

Sales & Business Development

• Maintaining regular contact with customers to ensure company products are being specified in their operations.
• Achieving and exceeding sales targets by actively identifying and pursuing new business opportunities.
• Increasing market share by replacing competitor pump installations, including other peristaltic pump manufacturers and alternative pump technologies.
• Developing proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.

Customer & Account Management

• Managing and expanding the spare parts and replacement pump business for existing clients.
• Overseeing spare parts and service programs for all delivered projects to ensure reliability and customer satisfaction.
• Conducting regular on-site audits across target locations in Australia to secure ongoing spare parts and service contracts.
• Building and maintaining strong relationships with key personnel in Reliability, Process, and Maintenance across all sites.
• Developing and executing structured call plans and visit cycles to ensure comprehensive coverage of existing and target accounts.
• Maintaining and updating the CRM system with accurate customer data, interactions, and sales opportunities.
• Keeping the Sector Manager informed of competitor activity encountered in the marketplace.

Customer Support & Training

• Arranging and conducting customer training sessions and presentations, both on-site and office-based, to enhance product knowledge and engagement.
• Providing technical support to clients, offering solutions that optimize pump performance and overall system efficiency.

Quality & Compliance

• Conducting all activities in accordance with the company's Quality Management System to ensure high standards of service and compliance.

What you already have...

• Minimum 8 years' experience in W&WW sector or project sales
• Mechanical / Technical sales experience
• Experience in process engineering
• Advanced English writing/reading competencies. Fluent.