Senior Review Officer

NSW Government; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

The Health Care Complaints Commission in NSW is seeking a Senior Review Officer to manage a busy case load and support improvements in case management processes. The role works within a high-stakes environment to deliver timely, well-reasoned reviews.

The position offers full-time Clerk Grade 7/8 level work, flexible arrangements, and a Sydney CBD location near Central Station; applicants must have Australian work rights and will undergo background checks.

Qualifications

• Ability to analyse and identify key issues on complex matters.
• Ability to make well justified and reasoned recommendations for decision makers.
• Excellent writing skills – clear plain English communication.
• Advanced interpersonal and customer engagement skills.

Responsibilities

• Manage a complex and varied case load in a high volume work setting within set timeframes.
• Work with complainants to understand their complaints and the basis for the review request, and to explain the review process.
• Ensure systematic and focused analysis of the initial case assessment and undertake additional actions as required to arrive at recommended action.
• Critically analyse material gathered, prepare review briefs and review decision letters for approval.
• Liaise with other officers in the Commission as necessary in the review process.

Skills

Analytical thinking

Decision making

Written communication

Interpersonal skills

Job description

The Health Care Complaints Commission is looking for a Senior Review Officer

What will you receive in return?

• Ongoing, Full Time Clerk Grade 7/8 Opportunity
• Salary range from $116,981 -$129,492 plus superannuation and annual leave loading
• Flexible working arrangements
• Sydney CBD location near Central Station

About the HCCC

The Health Care Complaints Commission (HCCC) is an independent body set up under the Health Care Complaints Act 1993. The work of the HCCC contributes to ensuring the community is safe and confident in the standard and quality of health services in NSW. The Commission protects the health and safety of the NSW community through independent, accessible, and effective management of health care complaints and regulatory action.

To learn more about the HCCC, please view our website

About the Role

The Senior Review Officer has carriage of a mixed portfolio of Reviews that are complex, multi faceted, high risk and, on occasion, of significant public interest. The role provides support to the Case Review Lead in the implementation of improvements to case management processes to improve efficiency and effectiveness.

Key Accountabilities

• Manage a complex and varied case load in a high volume work setting within set timeframes.
• Work with complainants to understand their complaints and the basis for the review request, and to explain the review process.
• Ensure systematic and focused analysis of the initial case assessment and undertake additional actions as required to arrive at recommended action.
• Critically analyse material gathered, prepare review briefs and review decision letters for approval.
• Liaise with other officers in the Commission as necessary in the review process.

To learn more about the position, please view the Role Description.

About you:

Key Knowledge and Experience

• Ability to analyse and identify key issues on complex matters.
• Demonstrated capability to make well justified and reasoned recommendations for decision makers.
• Excellent writing skills – good plain English communicators.
• Advanced interpersonal skills and customer engagement skills (to talk to complainants).

Essential Requirements

To be eligible to apply for this position, applicants must have existing Australian work rights.

Given the HCCC’s unique and critical role in maintaining the integrity of the NSW health system, it is essential that all prospective employees are able to carry out their duties in an independent, honest and consistent manner with uncompromising adherence to strong moral and ethical principles and values.

The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), qualification check, and Working with Children’s Check.

Closing Date: 10.00am Monday 28 September 2026

Additional Information

For any questions about the position, please contact Kiri Bhandari, Case Review Lead at [e-mail]

For any questions about the recruitment process, please contact HCCC People & Culture at [e-mail]

For more information about Employment at HCCC please follow this link: www.hccc.nsw.gov.au/About-us/Employment

The Commission is an Equal Employment Opportunity Employer.

We value diversity and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people from LGBTQI+, diverse cultural and linguistic backgrounds, and people with disability.