Senior Review Officer - Flexible Work, High-Impact Case Analysis

NSW Government; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

The Health Care Complaints Commission in NSW is seeking a Senior Review Officer to manage a busy case load and support improvements in case management processes. The role works within a high-stakes environment to deliver timely, well-reasoned reviews.

The position offers full-time Clerk Grade 7/8 level work, flexible arrangements, and a Sydney CBD location near Central Station; applicants must have Australian work rights and will undergo background checks.

Qualifications

• Ability to analyse and identify key issues on complex matters.
• Ability to make well justified and reasoned recommendations for decision makers.
• Excellent writing skills – clear plain English communication.
• Advanced interpersonal and customer engagement skills.

Responsibilities

• Manage a complex and varied case load in a high volume work setting within set timeframes.
• Work with complainants to understand their complaints and the basis for the review request, and to explain the review process.
• Ensure systematic and focused analysis of the initial case assessment and undertake additional actions as required to arrive at recommended action.
• Critically analyse material gathered, prepare review briefs and review decision letters for approval.
• Liaise with other officers in the Commission as necessary in the review process.

Skills

Analytical thinking

Decision making

Written communication

Interpersonal skills

Job description

The Health Care Complaints Commission in NSW is seeking a Senior Review Officer to manage a busy case load and support improvements in case management processes. The role works within a high-stakes environment to deliver timely, well-reasoned reviews.

The position offers full-time Clerk Grade 7/8 level work, flexible arrangements, and a Sydney CBD location near Central Station; applicants must have Australian work rights and will undergo background checks.