Senior Retail Lead: Customer Experience & Store Operations

Alquemie Group; Campbelltown; On-site; AUD 32,000 - 39,000; Full time

Benefits offered by this job

Generous Discount

Training and Development

Employee Assistance Program

Diverse Career Paths

Job summary

General Pants is seeking a Senior Sales Assistant for our Macarthur Square store in Campbelltown, NSW. This casual temporary role focuses on delivering a top-notch GP experience through authentic customer connections and on-floor leadership in the absence of a manager.

You will open/close the store, coach team members, drive sales, and maintain brand standards while supporting stock and loss prevention. If you excel in fast-paced retail and customer service, join us on shift as the go-to person.

Qualifications

• 1-2 years' experience in a retail, hospitality or customer-facing role.
• Strong interpersonal and communication skills with a natural ability to connect with people.
• Proven ability to multitask in a fast-paced environment, stay organised under pressure and maintain high standards.

Responsibilities

• Creating a genuine and positive experience for every customer, and owning your KPI performance to drive store sales targets and results
• Opening and closing the store in line with GP security procedures, alarm management and daily checklists
• Mentoring and coaching team members, helping them build product knowledge, confidence and capability on the floor
• Leading floor recovery and merchandise refresh to keep the store commercial and on-brand
• Acting as the go-to person on shift for questions, escalations and problem solving when a manager isn't on the floor
• Supporting loss prevention, stock management and store presentation standards at all times

Skills

Customer service

Communication

Multitasking

Job description

General Pants is seeking a Senior Sales Assistant for our Macarthur Square store in Campbelltown, NSW. This casual temporary role focuses on delivering a top-notch GP experience through authentic customer connections and on-floor leadership in the absence of a manager.

You will open/close the store, coach team members, drive sales, and maintain brand standards while supporting stock and loss prevention. If you excel in fast-paced retail and customer service, join us on shift as the go-to person.