Senior Regulatory Affairs & Complaints Lead (Hybrid)

WorkCover Queensland; Queensland; Hybrid; AUD 80.000 - 100.000; Vollzeit

Benefits dieser Stelle

Industry competitive salary

Generous superannuation scheme

Study assistance

Health and wellbeing program

Zusammenfassung

A leading workers' compensation insurer is seeking a Senior Regulatory Affairs & Complaints Specialist in Queensland. This role involves providing strategic oversight and expertise in regulatory affairs and complaints management. You'll work on complex complaints, prepare insights for governance, and maintain strong relationships with regulatory bodies. Ideal candidates will have strong leadership skills, experience in personal injury insurance, and a tertiary qualification in a relevant field. The position includes a hybrid work model and competitive salary.

Qualifikationen

• Strong leadership and professional judgement.
• Experience in personal injury insurance or legal services.
• Ability to resolve complex complaints and manage priorities.

Aufgaben

• Provide regulatory advice aligned with policies.
• Lead management of high-level complaints.
• Prepare reports for governance committees and senior leadership.

Kenntnisse

Stakeholder engagement

Regulatory compliance

Complex complaints management

Leadership

Systems thinking

Ausbildung

Tertiary qualifications in Business, Legal or a related discipline

Jobbeschreibung

A leading workers' compensation insurer is seeking a Senior Regulatory Affairs & Complaints Specialist in Queensland. This role involves providing strategic oversight and expertise in regulatory affairs and complaints management. You'll work on complex complaints, prepare insights for governance, and maintain strong relationships with regulatory bodies. Ideal candidates will have strong leadership skills, experience in personal injury insurance, and a tertiary qualification in a relevant field. The position includes a hybrid work model and competitive salary.