Senior Receptionist & Kennel Lead (Casual)

The Dog House Pet Resort; Geelong; On-site; AUD 30,000 - 41,000; Part time

Job summary

The Dog House Pet Resort in Mount Duneed, VIC, is seeking a Casual Senior Receptionist and Kennel Attendant to join our busy boarding facility. This is a dynamic, physically demanding role with a 7-day rotating roster.

You will handle phone and email enquiries, client check-ins/outs, and coordinate bookings while assisting with kennel duties and team supervision. Prior kennel and reception experience are essential.

Qualifications

• Prior kennel experience is essential.
• Experience in a busy reception role is essential.
• Ability to lead teams in a fast-paced environment.

Responsibilities

• Manage day-to-day operations of the facility.
• Handle busy phone line and email service, arrivals and departures.
• Deliver personalized customer service and care.
• Liaise with clients, animal attendants and veterinarians.
• Monitor and communicate pet medical, behavioural or wellbeing concerns.
• Complete office duties including reservations and scheduling.
• Collaborate with management to improve operations.
• In kennel role: daily cleaning, guest observation, feeding and basic grooming.

Skills

Kennel experience

Teamwork

Communication skills

Initiative

Work ethic

Ability to learn

Punctuality

Leadership experience

Job description

The Dog House Pet Resort in Mount Duneed, VIC, is seeking a Casual Senior Receptionist and Kennel Attendant to join our busy boarding facility. This is a dynamic, physically demanding role with a 7-day rotating roster.

You will handle phone and email enquiries, client check-ins/outs, and coordinate bookings while assisting with kennel duties and team supervision. Prior kennel and reception experience are essential.