Senior Project Officer, Customer Experience & Innovation

Department: Customer Experience and Innovation; Parramatta; Hybrid; AUD 133,000 - 147,000; Part time

Benefits offered by this job

Health & Wellbeing programs

Employee Assistance Programs

Job summary

Homes NSW is seeking a Senior Project Officer in Parramatta to drive customer experience and innovation initiatives. You will manage projects end-to-end, collaborate with internal teams and external partners, and support policy and digital transformation for housing customers and staff.

The role is hybrid, temporary (35 hours per week), with a competitive salary and superannuation. Applicants with strong stakeholder skills and delivery-focused mindset are encouraged to apply.

Qualifications

• Experience in project management and project methodologies.
• Ability to initiate consultations with diverse stakeholders.
• Experience managing deadlines, budgets and multiple projects.

Responsibilities

• Lead project planning, delivery and governance to ensure successful outcomes.
• Identify opportunities to improve policies, processes and digital services.
• Develop business cases and implementation plans with measurable results.
• Foster relationships with stakeholders, vendors and delivery partners.
• Prepare reports, briefs and training materials for project delivery.

Skills

Project management

Stakeholder consultation

Time management

Analytical thinking

Communication skills

Tools

Teams

SharePoint

Word

Excel

Visio

Job description

Homes NSW is seeking a Senior Project Officer in Parramatta to drive customer experience and innovation initiatives. You will manage projects end-to-end, collaborate with internal teams and external partners, and support policy and digital transformation for housing customers and staff.

The role is hybrid, temporary (35 hours per week), with a competitive salary and superannuation. Applicants with strong stakeholder skills and delivery-focused mindset are encouraged to apply.