Senior Project Manager Transformation( 24-mth FTC)

BAI Communications; North Sydney Council; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work options

LinkedIn Learning access

Performance framework

Diversity & inclusion initiatives

Novated leasing via SG Fleet

Job summary

BAI Communications seeks a delivery-focused Senior Project Manager to lead a critical ServiceNow ITSM modernization for a 24/7 national broadcast network. You’ll own end-to-end delivery, partner with the implementation vendor, and ensure seamless integration with monitoring, CMDB and operational systems.

This role blends strategic governance with hands-on delivery, requiring clear executive reporting and the ability to navigate a technically complex environment with confidence.

Qualifications

• Previous delivery of ServiceNow ITSM projects in complex environments.
• Strong ITIL/ITSM knowledge and governance experience.
• Experience coordinating with vendors and internal teams.

Responsibilities

• Own full lifecycle delivery of the ServiceNow Modernisation project.
• Lead and govern the implementation partner.
• Manage scope, risks and dependencies across integrations.
• Provide leadership to internal delivery resources.
• Drive stakeholder engagement and executive reporting.
• Oversee testing, go-live readiness and 24/7 continuity.
• Maintain governance, RAID logs, and change control.
• Support transition to BAU.

Skills

ServiceNow delivery

ITIL/ITSM

Vendor management

Stakeholder management

Risk & governance

Cross-functional leadership

Job description

Lead a high-impact ServiceNow transformation supporting a 24/7 national broadcast network with enterprise complexity and executive visibility.

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform.

LET’S EXPLORE THE ROLE

This is a rare opportunity to lead a critical transformation program at BAI Communications, delivering a new ServiceNow ITSM platform to replace a legacy environment supporting a 24/7 national broadcast network.

You’ll own delivery end-to-end—partnering with a leading implementation vendor, guiding internal teams, and ensuring seamless integration across ITSM, monitoring, CMDB and operational systems. This role is both strategic and hands‑on, requiring strong governance, decision‑making, and the ability to navigate a technically complex environment with confidence.

Working closely with project stakeholders, you’ll translate delivery progress into clear, actionable insights while maintaining trust across technical and operational teams.

Key Responsibilities:

• Own full lifecycle delivery of the ServiceNow Modernisation project —from discovery through to go‑live and hypercare (ITSM delivery, monitoring system uplift and integration)
• Lead and govern the implementation partner, ensuring accountability to milestones, quality and deliverables
• Manage scope, risks and dependencies across integrations, data migration and transition planning
• Provide leadership to internal delivery resources and subject matter experts across IT and operations
• Drive stakeholder engagement, including executive reporting and steering committee updates
• Oversee discovery, design and configuration to ensure business and operational requirements are met
• Coordinate testing, UAT and go‑live readiness, protecting 24/7 operational continuity
• Maintain robust governance practices including RAID logs, reporting and change control
• Support transition to BAU and ensure sustainable platform ownership post‑implementation

LET’S HEAR ABOUT YOU

You’re a delivery-focused Senior Project Manager who thrives in complex, high‑stakes environments and brings a track record of leading large‑scale ITSM or ServiceNow programs.

Technical Capability & Experience

• Demonstrated delivery of multiple ServiceNow implementations in a project leadership capacity
• Strong grounding in ITIL and IT Service Management frameworks, with the ability to apply them in real‑world operating environments
• Deep experience managing third‑party vendors, ensuring performance against contractual outcomes
• Proven ability to manage risk, scope and governance across large transformation programs
• Experience delivering projects within 24/7 or operationally critical environments such as telecommunications, broadcast, utilities or infrastructure
• Skilled in hybrid delivery approaches, combining structured planning with adaptive execution
• Confidence working across system integrations, including API‑based environments, monitoring platforms and enterprise systems
• Practical knowledge of data migration, testing coordination and go‑live transition management
• Financial oversight experience across project budgets, reporting and forecasting

What sets you apart

• Ability to translate complex technical delivery into clear executive‑level communication
• Comfortable operating autonomously while establishing structure, governance and delivery rhythm
• Strong stakeholder engagement across technical teams, operational leaders and senior executives

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an environment where you can thrive.

Why join us?

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options, gender‑neutral parental leave, study and volunteer leave.
• Recognition programs for high performance and peer appreciation.
• Corporate discounts and novated leasing via SG Fleet.
• A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.