Senior Programs Performance & Insights Lead

State of Victoria; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Court Services Victoria is seeking a highly analytical professional to lead monitoring, evaluation and continuous improvement of contracted services and court programs. You will develop Power BI dashboards and SQL-based reporting to inform decision-making and improve participant outcomes.

The role requires translating complex data into actionable insights for senior leaders, managing performance against KPIs, and partnering with internal courts and external providers to deliver effective

Qualifications

• Advanced capability in performance framework design and outcome measurement.
• Experience leading complex analytics projects and driving improvements to reporting capability and data maturity.
• Ability to translate data into actionable insights for senior leaders and decision-makers.

Responsibilities

• Leading performance monitoring, evaluation and continuous improvement initiatives across contracted services and court programs.
• Developing and maintaining Power BI dashboards, SQL-based reporting solutions and business intelligence products.
• Analyzing complex data to identify trends, risks and opportunities, translating findings into actionable insights.
• Monitoring service provider performance against contractual obligations, KPIs and program outcomes.
• Providing high-quality advice and recommendations to senior leaders and stakeholders.
• Building strong partnerships across the Court and external service providers to support effective service delivery.

Skills

Power BI

SQL

Data analysis

Contract management

Tools

Power BI

SQL

Excel

Job description

Court Services Victoria is seeking a highly analytical professional to lead monitoring, evaluation and continuous improvement of contracted services and court programs. You will develop Power BI dashboards and SQL-based reporting to inform decision-making and improve participant outcomes.

The role requires translating complex data into actionable insights for senior leaders, managing performance against KPIs, and partnering with internal courts and external providers to deliver effective