Senior Program Manager, Learning Solutions

Melbourne Business School; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Vibrant Carlton location

Professional development and learning

Collaborative workplace culture

Work with leading organisations and.ac

Job summary

Melbourne Business School in Carlton seeks a Senior Program Manager (Learning Solutions) to lead delivery of Executive Education engagements. You will coordinate clients, faculty, and teams, ensuring milestones, governance and learner experience are achieved.

Share expertise to strengthen delivery standards, manage risk, and protect margins while collaborating across the Learning Solutions and Executive Education teams.

Qualifications

• Experience delivering complex, high-value engagements across multiple stakeholders.
• Ability to manage governance, scope and budget with sound judgement.
• Proven track record in cost control and margin protection.

Responsibilities

• Lead delivery of high-complexity client engagements from start to finish.
• Coordinate clients, faculty, facilitators and internal teams to meet commitments.
• Oversee learner experience, onboarding, feedback and continuous improvement.
• Monitor costs, governance, scope and delivery risk, escalating when needed.

Skills

Multi-stakeholder delivery

Governance & risk

Commercial oversight

Client relationship management

Delivery framework design

Job description

• Opportunity to lead the delivery of significant client engagements
• Full-time, Permanent position + other attractive benefits

• Convenient Carlton location
• Opportunity to lead the delivery of significant client engagements
• Full-time, Permanent position + other attractive benefits

About Melbourne Business School

Melbourne Business School (MBS) exists to unleash ideas and leaders for a sustainable future. Through Executive Education, we grow leaders and capabilities, partnering with organisations to solve real problems and create learning experiences that change behaviour and build capability.

The opportunity

As Senior Program Manager (Learning Solutions), you will lead the delivery of Executive Education’s most complex and strategically significant client engagements. You will bring advanced professional judgement to multi-stakeholder delivery, governance, commercial considerations and risk, ensuring each engagement meets its commitments and delivers a seamless experience for learners.

This is a senior delivery practitioner role with no formal line management responsibilities. You will support consistency across the Learning Solutions team, act as an escalation point alongside the Learning Solutions Operations Manager, and help strengthen delivery capability and standards.

What You Will Do

• Lead high-complexity and high-value engagements, coordinating client, faculty, facilitator and internal stakeholders.
• Keep delivery aligned with contractual commitments, governance requirements, quality standards and agreed scope.
• Oversee the end-to-end learner experience, including communications, onboarding, feedback and continuous improvement.
• Monitor cost-to-serve, protect margin integrity and use sound judgement to manage scope, commercial exposure and delivery risk.
• Identify and escalation emerging or systemic risks early, and support timely, integrated decision making.
• Model delivery frameworks and contribute to the refinement of methodologies, archetypes and team standards.
• Provide peer guidance and share lessons from complex engagements to build capability across the team.
• Work collaboratively across Client and Learner Experience and Executive Education, supporting a transparent, one-team approach.

About You

You are an experienced program delivery professional who can bring structure and calm to complexity. You build trust with senior clients and diverse stakeholders, exercise sound judgement when priorities shift, and balance an excellent learner experience with commercial and governance responsibilities.

You will also bring:

• Extensive experience managing complex, multi-stakeholder engagements, including high-risk or high-value programs.
• Strong commercial oversight, financial literacy and cost awareness.
• Experience with governance, escalation and scope management.
• Confidence operating at senior client interfaces and influencing across teams.
• A collaborative, enterprise-oriented mindset, mature professional judgement and a commitment to continuous improvement.
• Experience within higher education, professional services, consulting, learning and development or executive education will be highly regarded.

What’s On Offer

You will contribute to executive learning that helps organisations and leaders build the capabilities needed for a sustainable future. At MBS, we value diversity, respect, collaboration, experimentation, integrity, accountability and excellence.

Why Melbourne Business School?

At MBS, you'll join a values-driven organisation committed to excellence, innovation and collaboration. We work with some of Australia's most respected organisations to develop leaders who make a positive impact.

We offer:

• A collaborative and inclusive workplace culture
• The opportunity to work with leading organisations and academics
• Professional development and continuous learning opportunities
• Flexible working arrangements
• A vibrant Carlton location within the University of Melbourne precinct
• The chance to contribute to meaningful learning experiences that create lasting impact.