Senior Product Manager (Senior Customer Journey Expert), Credit Cards

ING; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day for wellbeing

IMPACT day to volunteer

Job summary

ING in Sydney is seeking a senior program lead to transform our in-life credit cards engagement and customer propositions. This 12-month fixed-term secondment offers a unique chance to redefine how we engage, retain and grow our card customer base while partnering with Product, Marketing, Data and Operations.

You will design and deliver lifecycle engagement changes, use insights to steer portfolio strategy, and influence key stakeholders across the organisation to drive activation and value.

Qualifications

• Proven experience building and delivering in-life customer strategies that drive growth.

Responsibilities

• Lead strategic overhaul of ING's in-life credit cards engagement strategy.
• Redesign loyalty and lifecycle programs to boost activation, usage and retention.
• Develop and deliver proposition enhancements in response to industry changes.
• Partner with Product, Marketing, Data, Digital and Operations to drive growth.
• Use insights and market trends to shape portfolio strategy and investments.

Skills

In-life cards

Customer engagement

Strategic thinking

Stakeholder management

Job description

It'san exciting time to join ING's Credit Cards team. We are embarking on a significant transformation of our in-life cards strategy, creating a unique opportunity to help redefine how we engage,retainand grow our customer base.

This is a 12 months fixed term secondment opportunity

This role will play a critical part in delivering a strategic transformation of our engagement model, reimagining oureMOBand in-life customer strategy, and uplifting our customer propositions in response to the evolving interchange reform landscape.With a blank sheet of paper strategically,you'llhave the opportunity to influence the direction of a high-profile portfolio and help shape the future of the cards business.

Whatyou'lldo

• Lead the strategic overhaul of ING's in-life credit cards engagement strategy, including a significant customer engagement transformation program.
• Redesign and optimiseeMOBand lifecycle engagement programs to drive activation, usage,retentionand customer value.
• Develop and deliver proposition enhancements in response to interchange reform and evolving customer expectations.
• Partner across Product, Marketing, Data, Digital and Operations to deliver customer-centric growth initiatives.
• Use customer insights, markettrendsand commercial analysis to shape portfolio strategy and investment decisions.

Whatwe'relooking for

• Strongtrack recordbuilding and executing in-life customer strategies that drive growth and engagement.
• Strategic thinker who can translate complex challenges into clear, actionable plans.
• Commercially minded, with the ability toleveragedata and insights to influence decision-making.
• Exceptional stakeholder management skills and the ability to drive outcomes across a complex organisation.

What'sin it for you?

• Discounted ING Health Insurance
• AnadditionalRest Day tosupport your wellbeing
• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At ING,we'reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe'reproud to support. Joining ING means stepping into an environment where your individualityisn'tjust welcomed -it'scelebrated.We'vebuilt a culturethat'sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whetheryou'retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you'llfind ING is the kind of place where growthisn'tjust a possibility;it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you'llfeel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou'reinterested butdon'tmeet all the criteria, we encourage you to apply.We'reinvested in fostering a diverse and inclusive workplacewhere everyone feels like they belong.We'reyour alliesin helping you do your thingduring the recruitment process, so let us know(email below)if yourequireany support or adjustments when you apply

Soundlike your kind ofvibe? Wecan't wait to hear from you!

Needmore?

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:**********@ing.com

Applicationsclose23rd October, 2026

Before you apply

Here atINGwe consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.