Manager, Organisational Capability & Performance

NSW Department of Communities and Justice; Sydney; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day

IMPACT day to volunteer

Job summary

ING Australia seeks a Senior leader to own Retail Performance & Value Management, partnering with senior stakeholders across Product, Finance, Treasury, Risk and Technology to optimise performance and drive sustainable growth.

You'll shape strategic direction, manage investments and provide executive governance to deliver commercial outcomes across the Retail Bank.

Qualifications

• Significant experience in banking, strategy consulting, or corporate leadership.
• Strong understanding of retail banking performance drivers and funding.
• Advanced analytical and financial modelling capabilities.
• Excellent communication and stakeholder management.
• Strategic mindset with execution capability in fast-paced environments.

Responsibilities

• Lead Retail strategy, investment prioritisation and business planning, shaping Retail Bank direction.
• Drive forecasting, planning and commercial performance analysis across deposits, mortgages, profitability and balance sheet.
• Develop strategic insights, business cases and scenario modelling for executive decisions.
• Track business case performance, benefits realisation and strategic initiatives for value delivery.
• Influence direction through executive/board reporting and lead Retail-wide communications.

Skills

Retail strategy

Forecasting

Financial modelling

Stakeholder management

Executive reporting

Strategic thinking

Job description

Retail Performance & Value Management Lead

At ING, we're passionate about making banking simpler, smarter and more accessible for our customers.

As Retail Performance & Value Management Lead, you'll sit at the centre of some of our most critical business decisions, partnering with senior leaders across Product, Finance, Treasury, Risk and Technology to optimise performance, influence investment decisions and drive sustainable growth.

Reporting to the Head of Retail Performance & Value Management, this is a unique opportunity to play a pivotal role in shaping the strategic direction and commercial success of our Retail Bank.

Combining strategy, commercial performance, financial insight and executive governance, this highly visible role offers the opportunity to make a meaningful impact across the organisation.

If you're energised by solving complex business challenges, translating insights into action and influencing senior stakeholders, join us and help shape the future of retail banking at ING.

What You’ll Do

• Lead Retail strategy, investment prioritisation and business planning, helping shape the future direction of the Retail Bank.
• Drive forecasting, planning and commercial performance analysis across deposits, mortgages, profitability, growth and balance sheet optimisation, partnering closely with Finance, Treasury and Product teams.
• Develop strategic insights, business cases and scenario modelling to support executive decision-making, investment choices and commercial outcomes.
• Track business case performance, benefits realisation and strategic initiatives to ensure investments deliver sustainable value and intended outcomes.
• Influence business direction through executive and board reporting, while leading Retail-wide communications including town halls, leadership updates, newsletters and strategy forums.

What We’re Looking For

• Significant experience in banking, strategy consulting, commercial management, corporate strategy or business leadership roles.
• Strong understanding of retail banking, including performance drivers, pricing, profitability, financial management, balance sheet dynamics and funding.
• Advanced analytical, financial modelling and problem‑solving capabilities, with the ability to turn complex data into actionable insights.
• Exceptional communication and stakeholder management skills, with a proven ability to influence senior executives and engage diverse audiences.
• A strategic and commercial mindset combined with strong execution capability, prioritisation skills and a track record of delivering results in fast‑paced environments.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your alliesin helping you do your thingduring the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Skye Griffiths on

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:

Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your Manager.