Senior Product Manager

Zurich Insurance Group; North Sydney Council; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work (3 days in office + 2 days

AUD wellbeing payment

New starter e-voucher

Award-winning training

Global mobility opportunities

Dress for your day

Tree planting for new employees

Job summary

Zurich Insurance Group in Australia is seeking a Senior Product Manager – Consumer Channel & Capability to shape market-leading consumer experiences as we become a product-led, AI-first insurer. You’ll lead empowered product teams to solve meaningful customer problems and create simple, seamless experiences that drive growth, engagement and loyalty.

You will own the product strategy, collaborate with design and engineering, test ideas with customers, measure outcomes, and scale innovations

Qualifications

• Tertiary qualifications or substantial relevant experience in digital product management and leadership.
• Experience launching and managing products across startup and enterprise environments.
• Proven ability to partner with design and engineering teams to build high‑quality products.
• Experience scaling products from startup to scale-up environments.
• Experience with Agentic AI use cases.

Responsibilities

• Define and champion a data‑informed product strategy and roadmap, aligned to business outcomes and future tech.
• Continuously uncover unmet customer needs through research, analytics and market insight.
• Rapidly test innovative ideas with customers and scale the ones that deliver value.
• Define meaningful product metrics, monitor performance and drive decisions.
• Prioritise high‑value opportunities while maintaining product quality.
• Partner with design, engineering and stakeholders to deliver the product strategy.

Skills

Digital product management

Product leadership

Launch & scale products

Design & engineering collaboration

Agentic AI experience

Education

Tertiary qualifications

Job description

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!

Let’s create a brighter future together, let’s make a difference

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As Senior Product Manager – Consumer Channel & Capability, you’ll help shape market-leading consumer experiences as Zurich continues its evolution towards becoming a product-led, AI-first insurer. You’ll lead an empowered product team(s) to solve meaningful customer problems and create simple, seamless and intelligent experiences that drive growth, engagement and loyalty.

You’ll own your product’s strategy, vision and outcomes, working closely with design and engineering to discover opportunities, test ideas and bring innovative digital and conversational experiences to market. Your work will help reimagine how customers interact with Zurich through emerging technologies including generative AI, automation and virtual assistants surfaced through multiple channels.

You will also be responsible for the following:

• Define and champion a clear, data-informed product strategy and roadmap, aligned to business outcomes, customer expectations and future proof technology.
• Continuously uncover unmet customer needs and business opportunities through research, analytics, market insight and experimentation.
• Rapidly test innovative ideas with customers, learning quickly and scaling the solutions that deliver value.
• Define meaningful product metrics, monitor performance and use insights to guide product decisions.
• Prioritise the highest-value customer opportunities while maintaining a strong focus on product quality.
• Partner closely with design, engineering and key stakeholders to shape and deliver the product strategy.

Important to your success – let’s grow together

You’re curious, commercially minded and energised by solving meaningful customer problems. You take ownership of outcomes, communicate openly and bring stakeholders with you while balancing customer insight, data and judgement to make confident decisions.

In order to be successful, you will have the following:

• Tertiary qualifications or substantial relevant experience in digital product management and product leadership.
• Strong experience launching and managing products across start-up and enterprise environments.
• Demonstrated experience partnering with design and engineering teams to build high-quality products.
• Experience scaling products or businesses from start-up to scale-up environments will be highly regarded.
• Experience with Agentic AI use cases will be highly regarded.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state‑of‑the‑art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.