Senior Process Improvement Specialist

Bendigo Bank

Adelaide

Hybrid

AUD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Ongoing development support

Access to an Employee Assistance Program (Sonder)

Job summary

A leading Australian financial institution seeks a Senior Process Improvement Specialist to drive significant enhancements in efficiency and customer experience. This full-time role requires Lean Six Sigma Black Belt expertise, project leadership experience, and the ability to influence strategy at the executive level. Flexible working options and a strong commitment to diversity make this a rewarding opportunity.

Qualifications

Proven experience in leading and delivering cross-functional projects.
Knowledge of regulatory requirements and risk management frameworks.
Ability to communicate complex information effectively.
Exceptional leadership and communication, ability to influence stakeholders at all levels.
Experience leveraging AI / advanced analytics to enhance process improvement.
Understanding and experience with Human-Centred Design is highly regarded.

Responsibilities

Lead end-to-end process design and re-engineering projects.
Mentor and coach improvement specialists and business SMEs.
Collaborate with senior leaders to influence strategy.
Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
Leverage advanced analytics and AI solutions to optimise processes.

Skills

Lean Six Sigma Black Belt

Project Leadership

Advanced Analytics

Leadership

Human-Centred Design

Human-centred design

Education

Lean Six Sigma Black Belt Certification

Job description

Overview

Bendigo Bank seeks a highly accomplished Senior Process Improvement Specialist to lead and deliver significant improvements across the organisation. This pivotal role demands a proven leader with Lean Six Sigma Black Belt expertise to spearhead complex, enterprise-wide initiatives.

Closing date: COB Tuesday, 9th September 2025 (please note shortlisting and interviews may commence prior to closing date so don’t delay: apply now!)

Position Description: PD Senior Process Improvement Specialist (002).docx

Responsibilities

You will be responsible for end-to-end process design and re-engineering, driving measurable gains in efficiency, cost reduction, customer experience enhancement, and risk mitigation. This includes championing a culture of continuous improvement and leveraging advanced analytics and AI solutions to optimise processes.

You will work closely with senior leaders and executives, influencing strategy and reporting on progress. Success in this role requires experience leading complex, cross-functional projects, ideally within the financial services industry.

Expertise in leveraging AI solutions for process design and improvement is highly regarded. This is a high-impact role for a strategic process improvement specialist who thrives in a challenging, fast-paced environment.

Key responsibilities

Lead end-to-end process design and re-engineering projects utilising Lean Six Sigma Black Belt expertise.
Mentor and coach process improvement specialists and business SMEs in Lean Six Sigma practices.
Champion a culture of continuous improvement and data-driven decision-making.
Collaborate with senior leaders and executives, influencing strategy and reporting on progress.
Leverage advanced analytics and AI solutions (highly regarded) to optimise processes.

To succeed in this role, we’d love you to have:

Lean Six Sigma Black Belt Certification: This is essential. Please include where your certification was obtained.
Proven Project Leadership: Showcases success in leading and delivering cross-functional projects of significant complexity within a large organisation. Provide specific examples of projects you've led, highlighting challenges overcome and quantifiable results achieved.
Financial Services / Heavily Regulated Industries: Highlight knowledge of relevant regulatory requirements and risk management frameworks.
Exceptional Leadership and Communication: Articulate abilities to communicate complex information to diverse audiences, influence stakeholders at all levels, and build consensus around process improvement initiatives. Demonstrate experience mentoring and coaching others on process improvement methodologies (although direct mentorship is not required for this role).
Advanced Analytics & AI Expertise: Highlight any experience leveraging AI solutions to enhance process optimisation and decision-making. This is highly regarded.
Human-Centred Design: If you possess Human-Centred Design certification, highlight understanding and experience with this approach to process improvement. This is also highly regarded.

We offer flexible work options that put our people first and a hybrid model of minimum 60% on-site attendance based at any of our Head Office Locations.

This role is a Fulltime, 12 Month Contract (76 hours p/w).

So, why work for us?

With over 2.7 million customers, we are one of Australia’s largest retail banks with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits

Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
We know the last few years have been rough, so we have partnered with Sonder as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank!

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We are committed to responding to all candidates, regardless of the outcome of your application.

Seniority level