Business Delivery Lead

Avant Mutual Group; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Avant Mutual Group is seeking an experienced project delivery lead to drive cross-functional business initiatives in a complex insurance environment. This hands-on role collaborates with BAU teams to deliver business-led projects, operational changes, and process improvements, bringing people together to move initiatives from planning through implementation.

You will coordinate stakeholders, establish delivery plans, manage risks and dependencies, and provide governance to ensure successful

Qualifications

• Proven experience delivering business-led projects.
• Strong project delivery management from planning to implementation.
• Excellent stakeholder management across functions and levels.
• Ability to bring structure, accountability and momentum to cross-functional teams.
• Strong risk, issue and dependency management.
• Continuous improvement mindset to simplify processes and improve outcomes.

Responsibilities

• Lead planning and delivery of cross-functional business projects from scoping to implementation.
• Partner with BAU teams to define objectives, timelines and outcomes.
• Develop and manage practical delivery plans with milestones and risks.
• Coordinate stakeholders across business areas to maintain momentum.
• Facilitate governance forums and regular project check-ins.
• Identify and resolve delivery challenges, escalating when needed.
• Represent the business in broader change programs and ensure outcomes.
• Lead post-implementation reviews and lessons learned.

Skills

Delivery leadership

Stakeholder mgmt

Cross-functional

Risk management

Decision making

Job description

We are looking for an experienced project delivery lead to drive the delivery of cross-functional business initiatives across a complex insurance environment.

This is a hands-on business delivery role, working closely with BAU teams across multiple functions to turn business priorities into practical outcomes. The focus of this role as on delivering business-led projects, operational change and process improvements, bringing the right people together to keep initiatives moving from planning through to implementation.

You will coordinate diverse stakeholders, establish clear delivery plans, manage risks and dependencies, and provide the structure and governance needed to deliver successfully.

You will also look beyond the immediate project, identifying opportunities to simplify processes, reduce business effort and improve outcomes for both the organisation and our members.

Key responsibilities:

• Lead the planning and delivery of cross-functional business projects and change initiatives, from initial scoping through to implementation.
• Partner with BAU teams to define objectives, deliverables, timelines, responsibilities and expected outcomes.
• Develop and manage practical delivery plans, tracking key milestones, dependencies, risks and issues.
• Bring together stakeholders from different business areas, creating clarity, accountability and momentum across delivery.
• Facilitate working groups, governance forums and regular project check-ins, ensuring stakeholders remain aligned and informed.
• Identify and resolve delivery challenges, escalating issues where appropriate to business owners and sponsors.
• Represent the business in broader change programs, ensuring operational requirements and business outcomes are understood and delivered.
• Lead post-implementation reviews and capture lessons learned to continually improve how business change is delivered.
• Identify opportunities to simplify and improve business processes, including the effective use of automation and technology where appropriate.
• Champion a practical culture of continuous improvement across teams.

Skills and experience required:

• Proven experience delivering business-led projects, operational change or cross-functional initiatives.
• Strong project and delivery management capability, with experience taking initiatives from planning through to successful implementation.
• Excellent stakeholder management and influencing skills across different functions and levels of an organisation.
• The ability to bring structure, accountability and momentum to cross-functional teams.
• Strong risk, issue and dependency management skills.
• A pragmatic and solutions-focused approach, with the confidence to make decisions and navigate ambiguity.
• Strong organisational skills and the ability to balance competing priorities in a BAU environment.
• A continuous improvement mindset, with the ability to identify opportunities to simplify processes and improve business outcomes.
• Experience within insurance, particularly across insurance product, claims, operational processes or systems, would be highly regarded.

About Avant

Avant is Australia’s leading medical defence organisation, proudly supporting medical professionals for over 130 years. With more than 90,000 members, including health practitioners and medical students across every state and territory, we provide trusted, market-leading products and services tailored to their professional, personal, and practice needs.

Join an organisation with purpose, one that genuinely exists to support its members and improve healthcare in Australia. You'll work with committed, passionate colleagues in an environment that values both rigour and collaboration.

For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 ***.