Senior PM, Contact Center Transformation (Hybrid)

Talent Corp; Melbourne; Híbrido; AUD 185.000 - 277.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Central CBD location

Descripción de la vacante

Talent Corp in Melbourne is seeking a seasoned Project Manager to lead a major contact centre technology transformation, migrating from Cisco WxCCE to WxCC. This 12-month ongoing contract starts mid-November to early December, with a competitive daily rate on offer.

You will manage the full project lifecycle, develop business cases, plan, implement and provide post-go-live support, coordinating vendors and internal teams while controlling budgets and risks.

Formación

• 10+ years' experience delivering complex IT projects.
• Experience with Contact Centre or Telephony technology implementations.
• Strong stakeholder engagement and governance capabilities.

Responsabilidades

• Lead end-to-end delivery of a major Contact Centre platform migration.
• Manage business case development, planning, implementation and post-go-live support.
• Develop schedules, budgets, risks, issues and dependencies.
• Coordinate internal teams, vendors and stakeholders for delivery.
• Oversee project governance and status reporting.
• Ensure a seamless transition with minimum business disruption.

Conocimientos

Stakeholder engagement

Communication

Risk management

Project governance

Financial management

Educación

PRINCE2 or PMP certification

Herramientas

WxCCE

WxCC

UCCE

Descripción del empleo

Talent Corp in Melbourne is seeking a seasoned Project Manager to lead a major contact centre technology transformation, migrating from Cisco WxCCE to WxCC. This 12-month ongoing contract starts mid-November to early December, with a competitive daily rate on offer.

You will manage the full project lifecycle, develop business cases, plan, implement and provide post-go-live support, coordinating vendors and internal teams while controlling budgets and risks.