Senior Project Manager - Contact Centre

Talent Corp; Melbourne; Híbrido; AUD 185.000 - 277.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Central CBD location

Descripción de la vacante

Talent Corp in Melbourne is seeking a seasoned Project Manager to lead a major contact centre technology transformation, migrating from Cisco WxCCE to WxCC. This 12-month ongoing contract starts mid-November to early December, with a competitive daily rate on offer.

You will manage the full project lifecycle, develop business cases, plan, implement and provide post-go-live support, coordinating vendors and internal teams while controlling budgets and risks.

Formación

• 10+ years' experience delivering complex IT projects.
• Experience with Contact Centre or Telephony technology implementations.
• Strong stakeholder engagement and governance capabilities.

Responsabilidades

• Lead end-to-end delivery of a major Contact Centre platform migration.
• Manage business case development, planning, implementation and post-go-live support.
• Develop schedules, budgets, risks, issues and dependencies.
• Coordinate internal teams, vendors and stakeholders for delivery.
• Oversee project governance and status reporting.
• Ensure a seamless transition with minimum business disruption.

Conocimientos

Stakeholder engagement

Communication

Risk management

Project governance

Financial management

Educación

PRINCE2 or PMP certification

Herramientas

WxCCE

WxCC

UCCE

Descripción del empleo

12-month ongoing contract to start mid Nov / early Dec

Competitive daily rate on offer

Our client is currently looking for a seasoned Project Manager to lead an end to end (business case to BAU transition) Contact Centre technology transformation, migrating from Cisco Webex Contact Center Enterprise (WxCCE) to Cisco Webex Contact Center (WxCC).

This is an exciting opportunity to deliver a business-critical technology upgrade, working closely with senior stakeholders, technical teams and external vendors to modernise a customer-facing contact centre platform.

Key Responsibilities

Lead the end-to-end delivery of a major Contact Centre platform migration from Cisco WxCCE to WxCC.

Manage the full project lifecycle, including business case development, planning, implementation, deployment and post-go-live support.

Develop and maintain project schedules, budgets, resource plans, risks, issues and dependencies.

Coordinate internal technical teams, business stakeholders and third-party vendors to ensure successful delivery.

Manage project financials, including budgets, forecasts, accruals and change requests.

Drive project governance, including steering committee reporting, project status updates and risk mitigation.

Ensure a seamless transition to the new platform while minimising disruption to business-critical contact centre operations.

Skills & Experience Required

10+ years' experience delivering complex IT projects, ideally within large enterprise environments.

Demonstrated experience delivering Contact Centre or Telephony technology implementations, upgrades or migrations.

Experience with Cisco WxCCE, WxCC, UCCE or similar Contact Centre platforms will be highly regarded.

Strong experience delivering cloud-based technology solutions, particularly SaaS and IaaS environments.

Proven ability to manage external vendors, technical teams and senior business stakeholders.

Strong project governance, financial management, risk and issue management capabilities.

Experience delivering projects using Waterfall methodologies.

Excellent communication, stakeholder engagement and problem-solving skills.

PRINCE2 or PMP certification will be advantageous.

12-month ongoing contract + extensions

Interview and start ASAP

Delivery a complex, telephony transformation program

Hybrid work environment – 3 in / 2 WFH

Central CBD location