Senior Platform Operations Lead – Salesforce Enablement

Softtest Pays Pty Ltd; Hobart; On-site; AUD 120,000 - 160,000; Full time

Job summary

NDIA, Technology Services Division, seeks an experienced EL1 Platform Operations Lead to head a team of Senior Platform Engineers managing a complex Salesforce-based enterprise CRM platform. You will drive enablement, improve processes, coordinate with vendors and internal ICT teams, and ensure platform stability, security, and timely releases in a fast-paced environment.

Responsibilities include staff development, incident response, change governance, and alignment with CyberOps and Cyber GRC

Responsibilities

• Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform.
• Streamline and improve the efficiency and effectiveness of the enablement model.
• Respond to major incidents and represent the directorate internally and with external vendors.
• Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
• Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
• Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
• Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
• Provide clear operational leadership and accountability for the Salesforce platform.
• Standardise and mature the enablement model through improved processes, documentation, and training.
• Enable proactive management of platform risks, dependencies, and release cycles.
• Platform stability and reduced platform stability and reliance, impacting key customer-facing services.
• Improve release management and change governance, accelerating delivery of platform enablement improvements.
• Improve staff engagement and productivity
• Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
• Reduce risk to enterprise-wide critical functions and projects
• Increase security of the Salesforce platform by championing a pro‑active approach to security patching, pen testing and security maturity assessments
• Leading and co‑ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture
• Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations)
• Technical leadership experience in managing senior support engineers.
• Strong vendor management and stakeholder engagement skills across ICT and business divisions.
• Proven capability in major incident response, change governance, and release coordination
• Strong grasp of the Salesforce SDLC including DevOps, CICD and platform enablement.

Job description

NDIA, Technology Services Division, seeks an experienced EL1 Platform Operations Lead to head a team of Senior Platform Engineers managing a complex Salesforce-based enterprise CRM platform. You will drive enablement, improve processes, coordinate with vendors and internal ICT teams, and ensure platform stability, security, and timely releases in a fast-paced environment.

Responsibilities include staff development, incident response, change governance, and alignment with CyberOps and Cyber GRC