EL1 Senior Platform Infrastructure Manager

Softtest pays pty ltd; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Softtest pays pty ltd is seeking an EL1 Senior Platform Infrastructure Manager to lead the NDIA Technology Services Division's platform operations for a Salesforce-based enterprise. The role focuses on enabling a highly complex platform, driving incident response, release governance, and proactive security practices.

The role involves mentoring a team of senior platform engineers, developing enablement processes, coordinating with CAB and vendors, and delivering improvements across multiple

Qualifications

• Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations)
• Technical leadership experience in managing senior support engineers
• Strong vendor management and stakeholder engagement skills across ICT and business divisions

Responsibilities

• Lead and manage a team of Senior Platform Engineers for a complex Salesforce platform.
• Mentor staff, allocate work, and upskill the team.
• Develop and implement enablement processes for consistent delivery.
• Respond to major incidents and liaise with vendors.
• Coordinate testing, CAB signoffs, and release governance.
• Engage with internal ICT teams to progress enablement activities.
• Drive platform security improvements and risk management.

Skills

Salesforce

Platform leadership

Incident management

Vendor management

Tools

DevOps

CI/CD

Job description

EL1 Senior Platform Infrastructure Manager

Australian Citizens residing in Australia with Baseline Clearance only respond.

Job details

Role: EL1 Platform Operations Lead

The NDIA, Technology Services Division is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions to improve the National Disability Insurance Scheme.

We are undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies, including Salesforce as a core component. The Scheme Payments & Platform Branch part of the Technology Services Division seeks an experienced and energetic Platform Support Lead to join our dynamic fast-paced team.

Key duties and responsibilities

• Lead and manage a team of Senior Platform Engineers responsible for enabling a highly complex and business critical enterprise CRM platform. Streamline and improve the efficiency and effectiveness of the enablement model
• Management of staff, including work allocation, mentoring, training and upskilling.
• Process development, documentation and implementation for of all enablement activities to ensure consistent, efficient, and effective delivery for all stakeholders.
• Respond to major incidents and represent the directorate internally and with external vendors
• Engage with external vendors and internal ICT Teams to progress platform enablement activities and access ICT services as required.
• Execute coordination of testing activities, signoffs from various stakeholders and Change Advisory Board (CAB) representation for enablement releases.
• Coordinate with other sections of the branch including release management, testing, architecture, platform and digital delivery to manage critical paths and multiple stakeholders and parallel release trains.
• Promote a positive team culture that encourages collaboration, knowledge sharing and respect between members and enables individuals to feel, empowered, supported and trusted in their roles.
• Provide clear operational leadership and accountability for the Salesforce platform.
• Standardise and mature the enablement model through improved processes, documentation, and training.
• Enable proactive management of platform risks, dependencies, and release cycles.
• platform stability and reduced platform stability and reliance, impacting key customer-facing services.
• Improve release management and change governance, accelerating delivery of platform enablement improvements.
• Improve staff engagement and productivity
• Reduce reputational risk if platform outages or service interruptions impact customer or stakeholder confidence
• Reduce risk to enterprise-wide critical functions and projects
• Increase security of the Salesforce platform by championing a pro‑active approach to security patching, pen testing and security maturity assessments
• Leading and co‑ordinating the relationship with CyberOps and Cyber GRC to strengthen our overall security posture
• Deep Salesforce platform expertise (Service Cloud, Experience Cloud, Integrations
• Technical leadership experience in managing senior support engineers.
• Strong vendor management and stakeholder engagement skills across ICT and business divisions.
• Proven capability in major incident response, change governance, and release coordination
• Strong grasp of the Salesforce SDLC including DevOps, CICD and platform enablement