Senior Platform Architect: Enterprise Strategy & Governance

Servicenow; Canberra; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

ServiceNow seeks a Principal Platform Architect to act as a trusted advisor on enterprise platform strategy and governance. You will define platform standards, guide technical decisions, and ensure alignment with customer goals, risk management, and sustainable growth.

You will engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program. Strong leadership in governance and integration is essential.

Qualifications

• 12+ years of experience in enterprise architecture, solution strategy, and program leadership.
• Proven experience engaging at Executive level to influence platform direction and business outcomes.
• Track record of defining multi-workflow, enterprise-scale architectures and governance models.
• Strong ability to operate as a program-level architect, guiding multiple teams and partners toward a unified vision.
• Expertise in platform strategy, integration patterns, and complex delivery governance.
• ServiceNow CMA certification is highly desirable.
• Security clearance (baseline/NV1/NV2) eligibility required or pursued.

Responsibilities

• Define platform vision and strategy aligned to IT and business objectives.
• Establish platform health metrics and remediation strategies for debt, hygiene, upgrade readiness, and maintainability.
• Define reusable architecture patterns, standards, and reference architectures to accelerate delivery and reduce risk.
• Provide architectural guidance to ensure designs align with platform standards and best practices.
• Partner with customer executives to ensure platform decisions support measurable business outcomes and value realization.
• Shape governance frameworks for instance strategy, integrations, and data models.
• Facilitate governance forums to drive consistent decisions across partners and teams.
• Anticipate and mitigate platform risks related to scalability, performance, and technical debt.
• Influence adoption of leading practices across customer, partner, and ServiceNow teams.
• Provide structured feedback to ServiceNow product and engineering teams.

Skills

Enterprise Architecture

Solution Strategy

Program Leadership

Executive Stakeholder Engagement

Platform Governance

Integration Patterns

AI in Work Processes

Education

ServiceNow CMA (Certified Master Architect)

Security Clearance Eligible (NV1/NV2)

Job description

ServiceNow seeks a Principal Platform Architect to act as a trusted advisor on enterprise platform strategy and governance. You will define platform standards, guide technical decisions, and ensure alignment with customer goals, risk management, and sustainable growth.

You will engage across CxO, enterprise architects, and platform teams to influence decisions and ensure consistency across the program. Strong leadership in governance and integration is essential.