Senior People & Culture Partner - Case Management Lead

NSW Department of Customer Service; Sydney; Híbrido; AUD 154.000 - 178.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working across locations

Descripción de la vacante

NSW Department of Customer Service is seeking an experienced Associate Director, Operational Partnering in Sydney with a strong generalist partnering mindset. You will lead a team of People & Culture Business Partners to deliver strategic and operational advice across the employee lifecycle, translating priorities into workforce strategies and improving workforce effectiveness and the employee experience.

Case management is central to the role; you will guide high‑risk matters to fair, timely

Formación

• Extensive People & Culture business partnering experience in a complex organisation.
• Proven success leading high-performing teams and improving service quality and customer outcomes.
• Ability to translate senior leaders' business priorities into practical workforce solutions.
• Deep, current case management capability for high‑risk matters with sound judgement.
• Strong track record building leadership capability through trusted advice and coaching.

Responsabilidades

• Partner with senior leaders to translate priorities into practical workforce strategies and initiatives.
• Provide strategic and practical People & Culture advice across the employee lifecycle to support performance and service delivery.
• Coach leaders to manage people matters with accountability and timeliness.
• Lead a portfolio of complex and sensitive employee matters with high visibility and ensure fair outcomes.
• Identify patterns in the case portfolio and translate insights into preventative actions and targeted support.
• Use workforce data and insights to identify trends, opportunities and risks.
• Contribute to change initiatives in organisational change, workforce planning, capability, talent, engagement and performance.
• Improve partnering services, governance and ways of working to strengthen consistency and customer experience.
• Lead and develop a high-performing People & Culture team.

Conocimientos

People & Culture partnering

Leadership

Case management

Strategic advisory

Data analytics

Descripción del empleo

NSW Department of Customer Service is seeking an experienced Associate Director, Operational Partnering in Sydney with a strong generalist partnering mindset. You will lead a team of People & Culture Business Partners to deliver strategic and operational advice across the employee lifecycle, translating priorities into workforce strategies and improving workforce effectiveness and the employee experience.

Case management is central to the role; you will guide high‑risk matters to fair, timely