Senior Operations Supervisor Major Events and Planning

Queensland Government; Sunshine Coast Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

Queensland Government is seeking a Senior Operations Supervisor, Major Events and Planning to lead operational planning and event execution across the Sunshine Coast and Wide Bay regions.

You will collaborate with Queensland Health, QAS, Emergency Services and local governments to ensure readiness, resource optimisation and safety outcomes.

Qualifications

• Apply well developed skills to communicate effectively consult, negotiate and advocate persuasively with internal and external key stakeholders especially in relation to planned event management.
• Ensure the provision of ambulance services are in accordance with Service Directives, policies and procedures, advise on the developmental needs of the Region and the development and implementation of operational plans and local work guidelines.
• Assist, coach and advise the OIC cohort to plan and execute all Sunshine Coast and Wide Bay major events including attendance, support, coordination and post event analysis and to oversee all other events as required.
• Lead, direct and ensure the full implementation of statewide programs, initiatives and service delivery expectations within statewide governance frameworks and key performance indicators.
• Provide high level supervision of ambulance resources and leadership to ongoing patient safety and improved clinical care through effective operational supervision of events within the Region.
• Contribute to the maintenance of high morale by providing a high standard role model, rapid and appropriate decision making; adherence to relevant legislative requirements and associated Service policies and procedures and creating a supportive work environment.
• Proactively contribute to the QAS operational and clinical performance indicators in order to meet milestones, objectives and improve business activities and processes.
• Represent the Director of Clinical Operations in consultations, meetings and/or discussions with a broad range of stakeholders including Queensland Health, QAS, Emergency Services, Community committees, Local Government and consultancies in relation to major events management.
• Lead and manage staff in emergency management capability for disasters, major incidents and mass crowd gatherings, in close consultation with the Director Operations - Emergency Management, State Headquarters.
• Maintain credentialed scope of clinical practice as approved by the Medical Director and/or Commissioner, QAS.
• As a leader, actively demonstrate and promote the QAS's approach of zero tolerance towards violence and commit to supporting those affected by domestic and family violence in accordance with QAS policies and mechanisms. Model and influence a workplace culture of gender equality, respectful relationships, diversity, inclusion, employee safety and support.
• Uphold the QAS's Cultural Safety Policy Statement and commitment to health equity for Aboriginal and Torres Strait Islander peoples, including prioritising safe, effective and quality healthcare that is free from racism and discrimination.
• Fulfil the responsibilities of this role in accordance with Queensland Public Sector and QAS values.

Responsibilities

• Communicate and consult with internal/external stakeholders on planned event management.
• Ensure ambulance services align with directives and develop local guidelines.
• Support OICs to plan and execute Sunshine Coast and Wide Bay events; oversee others.
• Implement statewide programs and governance with KPIs.
• Supervise ambulance resources to improve patient safety.
• Model high morale; ensure compliance with laws and policies.
• Support performance indicators and process improvements.
• Represent the Director in meetings with health, emergency services, and local government.
• Lead emergency management capabilities for disasters and mass gatherings.
• Maintain credentialed practice scope as approved by Medical Director.
• Advocate zero tolerance to violence and support victims of domestic violence.
• Promote cultural safety and health equity for Indigenous peoples.

Job description

The Senior Operations Supervisor, Major Events and Planning is a key operational role reporting to the Director Clinical Operations, with responsibility for the development of operational planning and implementation of events within the Sunshine Coast and Wide Bay Region. The role provides a high level of support and advice in developing, implementing and monitoring strategies for effective operational activities and providing support to other accountable managers within the Region.

The Senior Operations Supervisor, Major Events and Planning will play a crucial role in building and maintaining effective relationships with key stakeholders, including Queensland Health Hospital and Health Service (HHS) staff, to improve operational readiness and maximise resource management to improve patient safety outcomes.

• Apply well developed skills to communicate effectively consult, negotiate and advocate persuasively with internal and external key stakeholders especially in relation to planned event management.
• Ensure the provision of ambulance services are in accordance with Service Directives, policies and procedures, advise on the developmental needs of the Region and the development and implementation of operational plans and local work guidelines.
• Assist, coach and advise the OIC cohort to plan and execute all Sunshine Coast and Wide Bay major events including attendance, support, coordination and post event analysis and to oversee all other events as required.
• Lead, direct and ensure the full implementation of statewide programs, initiatives and service delivery expectations within statewide governance frameworks and key performance indicators.
• Provide high level supervision of ambulance resources and leadership to ongoing patient safety and improved clinical care through effective operational supervision of events within the Region.
• Contribute to the maintenance of high morale by providing a high standard role model, rapid and appropriate decision making; adherence to relevant legislative requirements and associated Service policies and procedures and creating a supportive work environment.
• Proactively contribute to the QAS operational and clinical performance indicators in order to meet milestones, objectives and improve business activities and processes.
• Represent the Director of Clinical Operations in consultations, meetings and/or discussions with a broad range of stakeholders including Queensland Health, QAS, Emergency Services, Community committees, Local Government and consultancies in relation to major events management.
• Lead and manage staff in emergency management capability for disasters, major incidents and mass crowd gatherings, in close consultation with the Director Operations - Emergency Management, State Headquarters.
• Maintain credentialed scope of clinical practice as approved by the Medical Director and/or Commissioner, QAS.
• As a leader, actively demonstrate and promote the QAS's approach of zero tolerance towards violence and commit to supporting those affected by domestic and family violence in accordance with QAS policies and mechanisms. Model and influence a workplace culture of gender equality, respectful relationships, diversity, inclusion, employee safety and support.
• Uphold the QAS's Cultural Safety Policy Statement and commitment to health equity for Aboriginal and Torres Strait Islander peoples, including prioritising safe, effective and quality healthcare that is free from racism and discrimination.
• Fulfil the responsibilities of this role in accordance with Queensland Public Sector and QAS values.

Applications to remain current for 12 months.

Occupational group Emergency & Protective Services