Senior Operations Manager - Canterbury VIC

Gorilla Jobs; Melbourne; On-site; AUD 180,000 - 250,000; Full time

Benefits offered by this job

HighSalary package

National scope experience

Canterbury base with national impact

Job summary

Gorilla Jobs in Australia is seeking a Senior Operations Manager to lead operational performance across a national dental network. You will guide a team of Business Liaison Managers, partner with practice leaders, dentists and support teams to drive growth, improve profitability and patient care.

This role blends commercial leadership with people development and strategic execution. Regular interstate travel is required to support practices nationwide, while you shape the next phase of the

Qualifications

• Senior leadership experience within multi-site operations.
• Strong commercial and financial acumen.
• Proven track record of improving business and operational performance.
• Experience leading and developing teams across multiple locations.
• Strong stakeholder management and relationship-building capabilities.
• Confidence working with senior leaders and clinical professionals.
• Experience implementing change and business improvement initiatives.
• Ability to interpret KPIs, financial results and operational data.
• Dental, healthcare, medical or other multi-site service-sector experience is highly regarded.

Responsibilities

• Lead, coach and support Business Liaison Managers across multiple locations.
• Drive practice performance, profitability, productivity and patient growth.
• Partner with practice leaders to strengthen team and operational performance.
• Monitor business KPIs and identify opportunities for improvement.
• Implement strategic initiatives and operational projects nationally.
• Build productive relationships with Dentists and practice leadership teams.
• Support compliance, accreditation and governance requirements.
• Contribute to budgeting, forecasting and broader business planning.
• Lead change initiatives across a geographically dispersed network.
• Promote a culture of accountability, collaboration and patient-centred care.

Skills

Senior leadership

Commercial acumen

Multi-site ops

Stakeholder management

Change management

KPI interpretation

Communication

Industry experience

Job description

Senior Operations Manager - Canterbury VIC

Our client is a growing national dental organisation with more than 50 practices across multiple states. With continued expansion underway, the business is investing in strong operational leadership to support sustainable growth, improve practice performance and maintain consistently high standards of patient care.

This is an opportunity to join our client's team in a senior leadership capacity, working within an established network that delivers a broad range of dental services, including preventive dentistry, restorative treatments, crowns and bridges, root canal therapy, extractions, cosmetic dentistry and other general dental procedures.

About the position

Our client is looking for an experienced Senior Operations Manager to lead operational performance across its national practice network. Based in Canterbury, Victoria, you will lead and develop a team of Business Liaison Managers while partnering closely with practice leaders, Dentists, clinicians and support office teams.

The position combines commercial leadership, people development and strategic execution. You will have the opportunity to influence how practices operate, identify opportunities for growth and help shape the next stage of the organisation's expansion.

Key responsibilities include:

• Lead, coach and support Business Liaison Managers across multiple locations
• Drive practice performance, profitability, productivity and patient growth
• Partner with practice leaders to strengthen team and operational performance
• Monitor business KPIs and identify opportunities for improvement
• Implement strategic initiatives and operational projects nationally
• Build productive relationships with Dentists and practice leadership teams
• Support compliance, accreditation and governance requirements
• Contribute to budgeting, forecasting and broader business planning
• Lead change initiatives across a geographically dispersed network
• Promote a culture of accountability, collaboration and patient-centred care

Regular interstate travel is required to support practices throughout the network.

Key Requirements

• Proven senior leadership experience within multi-site operations (managing managers)
• Strong commercial and financial acumen
• Demonstrated success improving business and operational performance
• Experience leading and developing teams across multiple locations
• Strong stakeholder management and relationship‑building capabilities
• Confidence working with senior leaders and clinical professionals
• Experience implementing change and business improvement initiatives
• Ability to interpret KPIs, financial results and operational data
• Excellent communication, coaching and problem‑solving skills
• Dental, healthcare, medical or other multi‑site service‑sector experience is highly regarded

This opportunity will suit a commercially minded operations leader who enjoys developing people, improving performance and managing the complexity of a growing multi‑site organisation.

Additional information

• High Salary package for an experienced operations leader
• Lead performance across a large, growing multi‑site dental network
• Canterbury VIC base with genuine influence on national operations