Senior Officer Mobile Device Support

Ambulance; Ballarat; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Salary packaging options

Generous personal leave entitlements

Accrued days off for full-time roles

Free on-site parking

Job summary

Ambulance Victoria is seeking a Senior Officer Mobile Device Support to coordinate and deliver mobile technology support for our fleet of iOS and Android devices. Based at the Ballarat Business Centre, this full-time fixed-term role supports frontline staff with reliable mobile tools to deliver critical services.

You will manage the support queue, coordinate testing, maintain asset records, and handle device/SIM commissioning and decommissioning.

Qualifications

• A degree or relevant industry certification with subsequent relevant experience.
• Experience delivering digital & technology support services, incl. mobile device support.
• Knowledge of Intune MEM, Workspace ONE, Android and iOS.
• Experience with asset management and governance.

Responsibilities

• Manage the mobile support queue and ensure timely resolution of incidents and service requests in line with service level objectives
• Coordinate mobile device and application testing
• Maintain accurate mobile device and SIM asset records
• Commission and decommission mobile devices and SIM services

Skills

Mobile device support

Asset management

Customer service

Governance

Problem solving

Education

Degree or relevant industry certification

Tools

Intune MEM

Workspace ONE

Android

iOS

Telecommunications expense management systems

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. We are seeking a Senior Officer Mobile Device Support to Coordinate and deliver mobile technology support services for Ambulance Victoria's fleet of iOS and Android devices. The role manages mobile devices, applications and SIM services, ensuring frontline staff have reliable access to the tools and technology required to deliver critical services. This position is Full Time, Fixed Term (until August 2027) and based at the Ballarat Business Centre.

About the role

Reporting to the Senior Team Leader Mobile Device Support, responsibilities of this position include, but not limited to:

• Manage the mobile support queue and ensure timely resolution of incidents and service requests in line with service level objectives
• Coordinate mobile device and application testing
• Maintain accurate mobile device and SIM asset records
• Commission and decommission mobile devices and SIM services

About you

To be considered for this position you will possess:

• A degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Demonstrated experience delivering digital & technology support services that preferably include mobile device support in a corporate environment
• Knowledge of mobile phone technologies and device management systems – Intune (MEM), Workspace one, Android and iOS
• Knowledge of Telecommunications expense management systems
• Proven history of detailed asset management and governance

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.

Senior Officer Mobile Device Support Ballarat Business Centre, AU