Regional Administrative Officer

Ambulance Victoria; Barwon Downs; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model

On-site parking

Salary packaging

Generous personal leave

Job summary

Ambulance Victoria seeks a Regional Administrative Officer to provide confidential, high-level administrative support for the Barwon South West Regional Management Team. The role is full-time with a hybrid work option and requires on-site presence at Belmont.

You will screen calls, manage inboxes, coordinate travel, prepare meetings and assist with monthly/quarterly reports while handling sensitive information per AV policies.

Qualifications

• Demonstrated substantial experience providing high-level administrative support.
• Experience with electronic file management and administrative systems.
• Ability to work within a team to achieve shared goals.
• Judgement and maturity handling sensitive and confidential matters.
• Advanced proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the internet.
• Certificate IV or above in business studies/office administration (desirable).

Responsibilities

• Act as the initial point of contact for the Barwon South West region by screening calls, answering enquiries and managing inboxes.
• Provide secretarial support to the leadership team including diary management, booking meetings, function coordination and travel arrangements.
• Coordinate and collate monthly/quarterly reports.
• Maintain effective and efficient filing systems.
• Manage and maintain sensitive and confidential information in accordance with AV's privacy policies and procedures.
• Use financial systems to process invoices.

Skills

Administrative support

Diary management

Travel arrangements

Filing systems

Confidential information handling

Microsoft Office

Education

Certificate IV or higher in business studies/office administration

Tools

Microsoft Office Suite

Financial systems

Job description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Regional Administrative Officer to provide effective high-level, confidential administrative and office management support for our Barwon South West Regional Management Team.

This is an ongoing full-time position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our Barwon South West Office (Belmont) in line with our hybrid working model.

About the role

Reporting to the Director Regional and Clinical Operations responsibilities of this position include, but not limited to:

• Act as the initial point of contact for the Barwon South West region by screening calls, answering enquiries and management of inbox
• Provide secretarial support to the leadership team including diary management, booking of meetings, function coordination and travel arrangements
• Coordinate and collate monthly/quarterly reports
• Maintain effective and efficient filing systems
• Manage and maintain sensitive and confidential information in accordance with AV's privacy policies and procedures
• Use financial systems to process invoices

About you

To be considered for this position you will possess:

• Demonstrated substantial experience and expertise in providing high level administrative support
• Experience with the use of electronic file management and administrative systems
• Ability to work within a team to achieve shared work goals
• Judgement and maturity to handle matters of sensitive and confidential nature
• Advanced proficiency of Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the internet
• Certificate IV or above in business studies/office administration (desirable)

Working at Ambulance Victoria

At AV, we value our people and are committed to supporting a healthy work-life balance. In addition to a professional and rewarding workplace, we offer salary packaging opportunities, generous personal leave provisions, accrued days off for full-time staff, free on-site parking, and a range of other employee benefits.

We believe our people are our greatest asset, and the sustainability of our workforce depends on how effectively we harness the skills, abilities, and diverse experiences of our employees. We are committed to building a workforce that reflects the diversity of the Victorian community and fosters an inclusive and supportive workplace.

If you are passionate about making a meaningful difference and are ready to bring our values of Care, Accountability, Respect, and Excellence to life every day, we would love to hear from you. Join Ambulance Victoria and be part of a team dedicated to delivering outstanding care and service to the community.

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

For further information, please refer to ‘Applying for a position with Ambulance Victoria’.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.