Senior Mobile Device Support Lead - iOS/Android
Ambulance
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Benefits offered by this job
Job summary
Ambulance Victoria is seeking a Senior Officer Mobile Device Support to coordinate and deliver mobile technology support for our fleet of iOS and Android devices. Based at the Ballarat Business Centre, this full-time fixed-term role supports frontline staff with reliable mobile tools to deliver critical services.
You will manage the support queue, coordinate testing, maintain asset records, and handle device/SIM commissioning and decommissioning.
Qualifications
- A degree or relevant industry certification with subsequent relevant experience.
- Experience delivering digital & technology support services, incl. mobile device support.
- Knowledge of Intune MEM, Workspace ONE, Android and iOS.
- Experience with asset management and governance.
Responsibilities
- Manage the mobile support queue and ensure timely resolution of incidents and service requests in line with service level objectives
- Coordinate mobile device and application testing
- Maintain accurate mobile device and SIM asset records
- Commission and decommission mobile devices and SIM services
Skills
Education
Tools
Job description
Ambulance Victoria is seeking a Senior Officer Mobile Device Support to coordinate and deliver mobile technology support for our fleet of iOS and Android devices. Based at the Ballarat Business Centre, this full-time fixed-term role supports frontline staff with reliable mobile tools to deliver critical services.
You will manage the support queue, coordinate testing, maintain asset records, and handle device/SIM commissioning and decommissioning.
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