Senior Ocean Import Specialist – End-to-End Freight Ops

JAS Forwarding Worldwide; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Collaborative team environment

Global leader in logistics

Exposure to diverse customers

Culture of excellence

Job summary

JAS Forwarding Worldwide Australia is seeking a Senior Ocean Import Specialist to join our Sydney team and deliver exceptional service across the region. You will manage end-to-end ocean import shipments, coordinate with carriers, customs brokers and customers, and drive process improvements.

The role requires a solid background in international freight forwarding, proficiency with CargoWise, and a customer-focused mindset to optimise operations and support new customers while mentoring junior

Qualifications

• Minimum 2 years' experience in Import Freight Forwarding.
• Strong understanding of international ocean freight operations.
• Experience with CargoWise preferred.

Responsibilities

• Manage end-to-end Air & Ocean import shipments.
• Coordinate shipments with overseas offices, carriers, transport providers, customs brokers, and customers.
• Monitor shipment milestones and proactively manage exceptions.
• Process shipment registrations and maintain accurate operational records within CargoWise.
• Ensure all documentation is accurate, compliant, and completed within required timeframes.
• Manage customer communications, including shipment updates, delays, customs holds, and delivery arrangements.
• Review and approve costing, accruals, and invoicing to ensure financial accuracy.
• Drive high standards of data integrity, operational compliance, and customer service.
• Support the onboarding and implementation of new customers.
• Assist with SOP development, process improvements, and operational best practice initiatives.
• Generate and analyse KPI reports to identify trends and opportunities for improvement.
• Provide guidance and support to junior team members and contribute to a positive team culture.

Skills

Ocean import operations

Stakeholder management

Customer service

Mentoring

Tools

CargoWise

Job description

JAS Forwarding Worldwide Australia is seeking a Senior Ocean Import Specialist to join our Sydney team and deliver exceptional service across the region. You will manage end-to-end ocean import shipments, coordinate with carriers, customs brokers and customers, and drive process improvements.

The role requires a solid background in international freight forwarding, proficiency with CargoWise, and a customer-focused mindset to optimise operations and support new customers while mentoring junior