Senior Observability & Reliability Engineer — Hands-on Lead

Clicks IT Recruitment; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Clicks IT Recruitment seeks a Senior Observability & Reliability Engineer to lead and hands-on improve monitoring, incident response and disaster recovery across enterprise platforms. You will work with Dynatrace, Device42, ServiceNow and PagerDuty, strengthening data quality in CMDB and service maps.

You will mentor engineers, collaborate with stakeholders and vendors, and help drive reliability across Sydney, Melbourne or Brisbane in a hybrid setup with office attendance up to two days per

Qualifications

• Hands-on observability and monitoring experience in large-scale platforms.
• Experience with CMDB management and service mapping.
• Proven ability to lead incident response and disaster recovery planning.
• Experience mentoring engineers and coordinating with stakeholders.
• Excellent communication and problem-solving skills.

Responsibilities

• Take a lead role in improving platform monitoring, alerting and service availability.
• Hands-on work with Dynatrace, Device42, ServiceNow and PagerDuty to enhance observability.
• Manage CMDB processes, service mapping and data quality.
• Develop and coordinate disaster recovery plans and testing.
• Improve integration between monitoring, discovery and service management platforms.
• Troubleshoot complex technical issues and support major incident investigations.
• Mentor other engineers and share knowledge across the team.
• Collaborate with stakeholders and vendors to improve reliability.

Skills

Hands-on observability experience

Mentoring engineers

Stakeholder communication

Incident management

Ownership of technical issues

Problem solving

Tools

Dynatrace

Device42

ServiceNow

PagerDuty

Datadog

Grafana

Ansible

UIM

Job description

Clicks IT Recruitment seeks a Senior Observability & Reliability Engineer to lead and hands-on improve monitoring, incident response and disaster recovery across enterprise platforms. You will work with Dynatrace, Device42, ServiceNow and PagerDuty, strengthening data quality in CMDB and service maps.

You will mentor engineers, collaborate with stakeholders and vendors, and help drive reliability across Sydney, Melbourne or Brisbane in a hybrid setup with office attendance up to two days per