Senior NDIS Level 3 Specialist Support Coordinator

Intensive Care At Home; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + super

Hybrid work

Professional development

Collaborative team

Clinical support

ISO 9001 accreditation

Job summary

Intensive Care at Home is seeking an experienced NDIS Level 3 Specialist Support Coordinator to lead complex, high‑intensity care planning for participants who require ventilator support and multidisciplinary clinical management. You will coordinate plans, discharge pathways, and funded supports while advocating for participants and families.

You will work within a collaborative, hybrid environment with a team of ICU nurses and support professionals, ensuring compliance with NDIS standards and

Qualifications

• Demonstrated experience as an NDIS Level 3 Specialist Support Coordinator
• Experience coordinating supports for high‑complexity NDIS participants with 24/7 funded nursing care
• Deep understanding of the NDIS Practice Standards, pricing arrangements and plan reviews
• Experience navigating hospital discharge pathways with clinical multidisciplinary teams
• Exceptional written and verbal communication abilities
• Highly organised and able to manage a demanding caseload
• Current driver’s licence and willingness to travel across metropolitan Melbourne and regional Victoria
• NDIS Worker Screening Check (or willingness to obtain) and Working with Children Check (or willingness to obtain)

Responsibilities

• Manage a specialist caseload of NDIS participants with complex, high‑intensity support needs
• Develop, implement, and review highly individualised NDIS plans and funded supports
• Coordinate hospital‑to‑home discharge pathways with ICU teams and clinical nursing staff
• Advocate for participants and families within the NDIS system
• Build and maintain relationships with LACs, plan managers, and allied providers
• Prepare high‑quality plan review submissions and progress reports
• Participate in internal case conferences and promote clinical excellence and family‑centred care
• Maintain accurate records in line with NDIS Practice Standards and ICAH quality framework
• Travel within metropolitan Melbourne and regional Victoria as required; occasional interstate travel may apply

Skills

NDIS Level 3

Support coordination

Discharge planning

Multidisciplinary teamwork

Communication skills

Organisational skills

Driving licence

Job description

Intensive Care at Home is seeking an experienced NDIS Level 3 Specialist Support Coordinator to lead complex, high‑intensity care planning for participants who require ventilator support and multidisciplinary clinical management. You will coordinate plans, discharge pathways, and funded supports while advocating for participants and families.

You will work within a collaborative, hybrid environment with a team of ICU nurses and support professionals, ensuring compliance with NDIS standards and