Senior MSP Service Desk Engineer - Hybrid (North Sydney)

Cipher Recruitment

Sydney

On-site

AUD 80,000 - 110,000

Full time

2 days ago

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Job summary

Cipher Recruitment is recruiting for a Level 3 Service Desk Engineer in North Sydney, NSW. The role offers a senior hands-on position within a fast-moving MSP, handling escalations and mentoring junior staff while delivering premium client support.

Ideal candidates will have MSP experience, strong communication skills, and expertise in Microsoft 365, Azure, virtualization, and networking. 2–3 days in office per week, base salary of AU$80,000–$110,000 plus super.

Qualifications

Experience at a senior support level within an MSP or IT services environment.
Previous Level 3 Service Desk Engineer or equivalent senior role.
Strong communication skills for client and stakeholder interaction.
Proficiency with MS 365, Azure, virtualization and networking.
Understanding of ITIL principles and SLA-driven work.

Responsibilities

Own and resolve escalated technical support tickets.
Troubleshoot complex issues across Microsoft 365, Azure, servers, virtualization and networks.
Develop effective solutions quickly to meet client demands.
Mentor Level 1 and 2 technicians across the business.
Communicate progress, deliverables and deadlines to clients and teams.
Document tickets accurately and maintain SLA compliance.
Enter timesheets live and meet utilization targets.
Follow processes and contribute to continuous improvement.