Senior Motor Claims Consultant - Technical

Auto & General Australia; Queensland; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Onboarding and ongoing training

Travel industry resources

Job summary

Auto & General Australia is seeking an organized Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure each client’s itinerary is accurate and ready for departure.

You’ll work independently using established systems and online booking tools to monitor bookings, communicate with clients, and deliver exceptional service before, during, and after travel. This fully remote role offers flexible scheduling and ongoing training to support professional growth.

Qualifications

• Excellent written and verbal communication.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize in a remote setting.
• Comfort with learning new technology and online booking tools.

Responsibilities

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
• Coordinate reservations for flights, hotels, transportation, and travel experiences.
• Review booking confirmations and travel documents to ensure accuracy and completeness.
• Communicate with clients to gather travel preferences and provide itinerary updates.
• Research destinations, accommodations, and travel options based on client needs.
• Monitor reservation changes, travel schedules, and outstanding booking items.
• Maintain organized digital records and client documentation.
• Deliver exceptional customer service before, during, and after travel.

Skills

Communication

Customer service

Organization

Time management

Multitasking

Remote work

Detail-oriented

Tools

Booking platforms

Job description

Job Description

We’re looking for an organized and detail oriented Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client’s itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you’ll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You’ll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

What You’ll Do:

• Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel.
• Coordinate reservations for flights, hotels, transportation, and travel experiences.
• Review booking confirmations and travel documents to ensure accuracy and completeness.
• Communicate with clients to gather travel preferences and provide itinerary updates.
• Research destinations, accommodations, and travel options based on client needs.
• Monitor reservation changes, travel schedules, and outstanding booking items.
• Maintain organized digital records and client documentation.
• Deliver exceptional customer service before, during, and after travel.

What We’re Looking For:

• Strong communication and customer service skills.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to multitask and prioritize in a remote work environment.
• Comfortable learning new technology and online booking platforms.
• Detail oriented, dependable, and proactive.
• Passion for creating exceptional travel experiences.
• Strong communication and organizational skills.
• Ability to work independently while managing multiple priorities.

What You’ll Get:

• Fully remote work from home.
• Flexible scheduling.
• Comprehensive onboarding and ongoing training.
• Established systems and workflows designed for success.
• Supportive team environment with mentorship.
• Professional growth and development opportunities.
• Access to travel industry resources and exclusive travel benefits.

Requirements:

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain
• Must have access to reliable internet.