Senior Monitoring & Observability Engineer

NTT Limited; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

NTT DATA is seeking a senior technical leader to protect renewal revenue and ensure service continuity for strategic clients. The role champions monitoring, observability, and platform maturity across complex enterprise environments, with a focus on renewals and risk reduction.

As a senior technical authority, you will mentor engineers, lead platform uplift, and collaborate with stakeholders to meet client-specific requirements in a hybrid work setting.

Qualifications

• Senior-level technical expertise in monitoring and observability platforms.
• Ability to deliver renewals and governance for complex enterprise environments.
• Strong leadership, mentorship and cross-functional collaboration.
• Proven experience in high-risk delivery and renewal outcomes.

Responsibilities

• Lead monitoring platform uplift and remediation for LogicMonitor environments.
• Deliver contractual monitoring and observability outcomes tied to renewals.
• Act as a senior escalation point and technical authority for the team.
• Drive platform maturity, automation, and standardisation across delivery.
• Collaborate with stakeholders to meet client-specific requirements and expectations.
• Provide mentorship and technical leadership across the engineering group.
• Ensure alignment with onshore capability commitments and client needs.

Skills

LogicMonitor

PowerShell scripting

Azure Cloud

Stakeholder engagement

Client-facing experience

Tools

Git

VMware

Cisco networking

Windows

Linux

Job description

Job Summary

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Role Purpose

• Protect confirmed and pending renewal revenue
• Deliver against contractual and conditional renewal commitments
• Maintain onshore service capability requirements
• Ensure service continuity for strategic clients
• Reduce operational, delivery, and reputational risk

Key Responsibilities

• Lead monitoring platform uplift and remediation initiatives for LogicMonitor environments
• Deliver contractual monitoring and observability outcomes tied to renewals
• Act as a senior escalation point and technical authority
• Drive platform maturity, automation, and standardisation
• Collaborate with stakeholders to ensure client-specific requirements are met
• Provide mentorship and technical leadership across the engineering team
• Ensure consistency with onshore capability commitments

Required Skills & Experience

• Advanced expertise in LogicMonitor
• Strong scripting capability in PowerShell
• Experience with Azure Cloud environments
• Version control experience (e.g., Git)
• Infrastructure knowledge across:
  • Windows
  • VMWare
  • Cisco networking
  • Linux systems
• Proven experience delivering in complex enterprise customer environments
• Strong stakeholder engagement and client-facing experience

Rationale

• Requires senior-level technical expertise in LogicMonitor and observability platforms
• Involves direct accountability for high-risk deliverables and renewal outcomes
• Includes leadership responsibilities across technical delivery and team capability uplift
• Plays a critical role in revenue protection and client retention

Workplace type: Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!