Senior Mode Shift & Behavior Change Lead

Transport for NSW; Sydney; On-site; AUD 142,000 - 159,000; Full time

Job summary

Transport for NSW is seeking a senior Mode Shift Specialist to develop, implement, and evaluate mode shift programs that promote sustainable transport behaviours across NSW, with autonomy to manage multiple workstreams.

You will provide expert advice on behaviour change, community education, and sustainable transport strategies, partnering with government, industry and community to deliver evidence-based outcomes. This fixed-term contract ends 26 March 2027.

Qualifications

• Demonstrated knowledge of sustainable transport strategies and behaviour change principles, with the ability to apply them in practical settings.
• Experience providing strategic advice and managing complex program components with a high degree of autonomy.
• Strong stakeholder engagement skills, with the ability to build relationships, influence outcomes and navigate competing priorities.
• Excellent written and verbal communication skills, including the ability to translate complex information for diverse audiences.
• Proven analytical and problem-solving capability, with experience using evidence and data to inform decisions and continuous improvement.
• Advanced project management skills, including planning, coordination, risk management and evaluation.
• Tertiary qualifications in urban and regional planning, economic development, social sciences, design, architecture, landscape architecture, placemaking, project management or a related discipline, or equivalent relevant industry experience.

Responsibilities

• Provide specialist advice and support the design and delivery of behaviour change, community education and mode shift programs.
• Translate evidence, customer insights and behaviour change approaches into practical initiatives that encourage greater use of sustainable transport.
• Collaborate with internal and external stakeholders across multidisciplinary environments to develop and deliver initiatives aligned with organisational priorities.
• Prepare high-quality briefings, reports, correspondence and communication materials to support decision making and stakeholder engagement.
• Contribute to baseline analysis, performance reporting and evaluation activities to measure program outcomes and benefits.
• Build and maintain strong stakeholder relationships, managing expectations and supporting delivery to agreed milestones and standards.
• Lead or contribute to the scoping, coordination and implementation of program deliverables that support mode shift outcomes.

Skills

Behaviour change

Stakeholder engagement

Project management

Strategic advice

Education

Urban and regional planning or related discipline

Job description

Transport for NSW is seeking a senior Mode Shift Specialist to develop, implement, and evaluate mode shift programs that promote sustainable transport behaviours across NSW, with autonomy to manage multiple workstreams.

You will provide expert advice on behaviour change, community education, and sustainable transport strategies, partnering with government, industry and community to deliver evidence-based outcomes. This fixed-term contract ends 26 March 2027.