Program Change Lead

Transport for NSW; Burwood; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Transport for NSW, Sydney Trains organisation, seeks a Program Change Lead for a fixed-term engagement up to 10 months in Burwood, NSW. The role guides change across a major transformation, aligning stakeholders and delivering adoption-ready changes.

You will craft and deliver change strategies, coordinate with senior leadership, and ensure benefits realization in a complex, highly regulated environment. Hybrid work three days a week.

Qualifications

• Tertiary qualified with substantial change management experience.
• Experience delivering large-scale transformational programs.
• Ability to lead across people, process and technology.

Responsibilities

• Develop and deliver the program's change management strategy.
• Partner with program and project leads to integrate change activities into delivery plans.
• Provide strategic direction on stakeholder engagement, communications, learning and adoption.
• Identify and manage risks, issues and barriers to adoption.
• Support the business through change and realise benefits.

Skills

Change management

Stakeholder engagement

Strategic thinking

Negotiation skills

Education

Tertiary qualification in a relevant field

Tools

Prosci framework

Change management tools

Job description

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Program Change Lead (Temporary Opportunity up to 10 months)

Organisation/Entity: Sydney Trains

Job category: Projects

Job location: Burwood, NSW, AU, 2134

Job reference number: 112600

Employment type: Fixed Term Full-Time

Salary range: An attractive remuneration package

You’re seeking an exciting opportunity to co-create solutions and develop systems that help keep NSW moving.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Work closely with the Suburban Services and Intercity Services leadership teams, subject matter experts, external stakeholders and unions to lead the people side of change for a large-scale, business-critical transformation program.

Reporting to the Senior Manager, Operational Change, you will develop and deliver the program's change management strategy, ensuring the organisation is prepared, supported and ready to adopt new ways of working. Working as part of a collaborative change team, you will partner with program and project leads to integrate change management activities into delivery plans and drive successful business outcomes.

You will provide strategic direction across stakeholder engagement, communications, learning, business readiness and adoption activities, while identifying and managing risks, issues and barriers that may impact successful implementation. Your focus will be on supporting the business through change, accelerating adoption and ensuring benefits are realised.

Working within a complex operational and highly industrial environment, you will build strong relationships, influence senior stakeholders and navigate competing priorities to achieve effective and sustainable change outcomes.

Your resilience, adaptability and strategic mindset will enable you to balance the needs of diverse stakeholder groups while maintaining a strong focus on organisational readiness, adoption and business value.

This is a fixed-term opportunity for up to 10 months with hybrid working arrangements, based three days per week in Burwood.

You are an authentic, collaborative and customer-focused change management professional with a proven track record delivering large-scale transformational programs within complex, operationally critical and highly regulated environments.

You have demonstrated experience developing and implementing enterprise change management strategies and have successfully led change across people, process and technology.

Your strong stakeholder engagement, influencing and negotiation skills enable you to build trusted relationships and you are skilled at navigating complex stakeholder environments and bringing diverse groups together to achieve shared outcomes.

You are tertiary qualified and bring substantial experience applying recognised change management methodologies such as Prosci or similar frameworks within large organisational environments.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.