Senior Microsoft Dynamics & Copilot Program Manager

eTeam; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

eTeam is seeking a seasoned Microsoft Dynamics 365 Program Manager to lead CRM transformation and AI-enabled business changes across Sales, Customer Engagement, and Technology teams in Sydney/Melbourne.

The ideal candidate has 10+ years in program delivery, strong stakeholder management, and hands-on experience with Dynamics, Copilot, Power Platform. You will drive adoption, governance, and measurable business outcomes through cross-functional collaboration.

Qualifications

• 10+ years of program management or enterprise technology delivery experience.
• Experience leading CRM transformation and digital workplace initiatives.
• Strong stakeholder management with senior executives.
• Familiarity with Agile, Hybrid delivery methodologies.

Responsibilities

• Lead CRM, automation, and AI initiatives across Sales, Customer Engagement, and Technology teams.
• Drive Microsoft Copilot use cases and AI adoption to improve productivity and decision‑making.
• Oversee Power Platform solutions (Power Apps, Power Automate, Power BI).
• Coordinate cross-functional teams and external vendors; govern risks and dependencies.
• Track business outcomes, adoption metrics, and value realization.

Skills

CRM Transformation

Program Management

Stakeholder Management

Change Management

Executive Communication

Tools

Microsoft Dynamics 365

Power Automate

Power Apps

Power BI

Copilot

Job description

Duration: 12 months

Employment type: Contract for 12 months

Experience Level: 10+ years

Location: Sydney (preferably) or Melbourne

Our client is seeking a seasoned Microsoft Dynamics & Copilot Program Manager to lead strategic CRM and business transformation initiatives across Sales, Customer Engagement, and Technology teams.

Key Responsibilities

Business Partnership & Stakeholder Management

• Serve as the primary liaison between Sales, Business, and Technology teams.
• Develop trusted relationships with senior business stakeholders and executive sponsors.
• Translate business challenges into actionable CRM, automation, and AI-enabled solutions.
• Facilitate workshops, roadmap discussions, and prioritization sessions.
• Manage stakeholder expectations and successfully navigate complex business environments.
• Drive consensus across diverse stakeholder groups with differing priorities.
• Lead the roadmap, delivery, and adoption of Microsoft Dynamics 365 CRM capabilities.
• Drive improvements across customer engagement, sales effectiveness, lead management, and reporting processes.
• Partner with business teams to optimize CRM utilization and user adoption.
• Ensure CRM initiatives align with broader business transformation objectives.
• Lead the identification and implementation of Microsoft Copilot use cases across Sales and Customer Operations.
• Drive AI adoption initiatives to improve productivity, customer engagement, and decision‑making.
• Work closely with business users to define measurable business outcomes from Copilot investments.
• Support change management and adoption strategies for AI‑driven ways of working.

Power Platform & Automation

• Oversee implementation of solutions leveraging:
• Power Apps
• Power Automate
• Power BI
• Identify opportunities to streamline business processes and improve operational efficiency through automation.
• Partner with technical teams to deliver scalable and sustainable Power Platform solutions.

Program Delivery & Governance

• Manage end-to-end delivery of CRM, automation, and AI initiatives.
• Coordinate cross‑functional teams including Sales, Technology, Architecture, Data, and external vendors.
• Manage program planning, governance, risks, dependencies, and executive reporting.
• Track business outcomes, adoption metrics, and value realization.

Required Experience

• 10+ years of experience in Program Management, CRM Transformation, Digital Transformation, or Enterprise Technology Delivery.
• Strong experience working directly with Sales, Customer Engagement, or Revenue Operations teams.
• Experience leading Microsoft Copilot, AI, automation, or digital workplace transformation initiatives.
• Demonstrated ability to manage senior business stakeholders and complex organizational environments.
• Strong understanding of Agile, Hybrid, and Enterprise Delivery methodologies.
• Experience within Financial Services, Banking, Wealth Management, Insurance, or Superannuation environments preferred.
• Microsoft Dynamics 365 CRM
• Power Automate
• Power Apps
• Power BI
• Business Process Transformation
• Stakeholder Management
• Change Management
• Program Delivery
• Executive Communication

Personal Attributes

• Highly resilient and able to thrive in complex stakeholder environments.
• Excellent relationship‑building and influencing skills.
• Strong commercial mindset with a focus on business outcomes.
• Pragmatic problem solver with strong emotional intelligence.

Ideal Candidate

A mature Microsoft business applications leader with a strong background in Dynamics 365, Copilot, Power Platform, and CRM transformation, who has successfully partnered with demanding Sales organizations and technology teams to deliver measurable business outcomes. The candidate must possess the credibility, resilience, and interpersonal skills required to navigate complex stakeholder environments while driving adoption, transformation, and value realization.