Senior Manager Quality & Compliance

Qantas; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Genea is seeking a Risk, Quality & Compliance Manager to lead risk, quality and compliance activities from our Sydney CBD team on a full-time basis, covering a 12-month maternity leave. The role reports to the CEO and drives risk management, quality assurance, and regulatory compliance across the organisation, including incident management, complaints handling, and change management.

The successful candidate will oversee governance and implement a comprehensive framework, collaborate with

Qualifications

• Oversee risk management and quality systems on a national basis.
• Ensure compliance and drive a culture of continuous improvement.
• Oversee incident management, complaints handling and change management.

Responsibilities

• Oversee clinical governance across the organisation and coordinate national meetings.
• Lead development and implementation of a comprehensive risk management and compliance framework.
• Design and implement reporting strategies to monitor performance against the framework.
• Champion a proactive risk-aware culture throughout daily operations and decision-making.
• Provide expert advice to executives, managers and clinicians on patient safety, risk management and quality systems.
• Develop, review and implement policies, procedures and governance frameworks.
• Manage and respond to serious complaints promptly and coordinate regulatory responses.
• Coordinate relationships with federal, state, and local accreditation and regulatory bodies.

Skills

Risk management

Quality assurance

Regulatory compliance

Incident management

Stakeholder communication

Job description

Risk, Quality & Compliance Manager (Maternity Leave Cover)

Genea are world leaders in fertility treatment, providing industry-leading success rates for over 35 years and a passionate commitment to exceptional care for every patient. With over 50 specialists working across Australia, Genea is a growing business constantly innovating to lift the bar and improve outcomes for patients.

At the core of our business are our people. We work hard to create a workplace that is inclusive, engaging and diverse. Genea is a certified Inclusive Employer (24/25) and Family Friendly Certified workplace, and we offer numerous benefits to staff and truly value the contribution of every individual.

Job Description

We currently have an exciting opportunity for a Risk, Quality and Compliance Manager to join our Sydney CBD team on a full-time basis, covering a 12-month period of maternity leave. This role leads the development, implementation, and ongoing review of risk management and quality systems and processes on a national basis. Reporting to the CEO, the role is responsible for ensuring compliance, driving a culture of continuous improvement, and overseeing all aspects of risk management, quality assurance, and compliance activities across the organisation, including incident management, complaints handling, and change management.

Key Responsibilities

Clinical Governance & Risk Framework

• Oversee clinical governance across the organisation, including leading the coordination and function of the Medical Advisory Committee and Risk, Safety and Quality national meetings.
• Lead the development and implementation of a comprehensive risk management and compliance framework for the fertility business, ensuring alignment with industry standards and regulatory obligations.
• Design and implement effective reporting strategies to monitor, evaluate, and communicate performance against the risk and compliance framework across all levels of the organisation.
• Champion a proactive risk-aware culture, embedding risk management principles into daily operations, decision-making, and organisational values.
• Provide expert advice to executive leaders, managers and clinicians on patient safety, risk management and quality systems.
• Develop, review and implement policies, procedures and clinical governance frameworks.
• Manage, respond to, and resolve serious complaints in a timely and effective manner.
• Prepare and coordinate responses to regulatory complaints and enquiries received from government bodies.
• Manage and coordinate relationships with all relevant federal, state, and local accreditation and regulatory bodies, ensuring