Senior Manager Product Design & Delivery (Cyber)

Transport for NSW; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Transport for NSW is seeking a Senior Manager to lead product design and delivery for cyber services. You will direct strategy, design and governance of cyber security products across a large transport portfolio, ensuring customer-centred and scalable solutions aligned to business priorities.

You will shape the Cyber Front Door and service catalogue, making cyber services clear and accessible for customers and stakeholders.

Qualifications

• Demonstrated experience leading cyber security service portfolios and governance.
• Ability to translate business needs into value-driven cyber services.
• Experience delivering service transformation and operating-model uplift.
• Proven track record in senior stakeholder engagement and decision support.

Responsibilities

• Lead strategy, design and governance of cyber security products and services.
• Shape the Cyber Front Door and service catalogue for easy customer access.
• Oversee end-to-end service lifecycle, capacity planning and performance insights.
• Work with cyber, technology, architecture and business teams to deliver measurable value.

Skills

Cyber portfolio leadership

Service design governance

Executive dashboards

Data-driven investment

ITIL/COBIT knowledge

Job description

Senior Manager Product Design & Delivery (Cyber)

Organisation/Entity:Transport For NSW

Job category:Senior Executive

Job location: Macquarie Park, NSW, AU, 2113

Job reference number:111277

Employment type:Permanent Full-Time

Salary range:An attractive remuneration package

You set the direction for cyber services that protect critical transport systems and make it easier for people to engage with cyber.

You lead the strategy, design and delivery of customer-centred cyber services that are clear, scalable and aligned to business priorities.

In this role, you'll:

Lead the strategy, design and governance of cyber security products and services across Transport for NSW, ensuring the portfolio is clear, customer-centred, scalable and aligned to business priorities.

Shape the Cyber Front Door and cyber service catalogue, making it easier for customers and stakeholders to understand, access and engage with cyber services.

Drive service lifecycle management, capacity planning, performance insights and continuous improvement to support investment, prioritisation and operational decision-making.

Work across cyber, technology, architecture and business teams to ensure services deliver measurable value, improve customer experience and support effective cyber risk management.

Oversee the end‑to‑end cyber service lifecycle, including service introduction, enhancement, refresh and decommissioning, while driving service performance, capacity planning, utilisation and continuous improvement.

Permanent full-time opportunity | Macquarie Park Home Office | Hybrid work arrangements available.

About you

You're a strategic and customer-focused leader with extensive experience managing complex technology or cyber service portfolios in large organisations. You bring a strong understanding of service management, with a proven ability to translate business needs into effective, value-driven service outcomes.

You thrive in complex environments, enjoy shaping future-focused services, and are passionate about improving customer experiences through effective service design, governance and delivery. You combine strategic thinking with practical execution and are motivated by the opportunity to influence outcomes across a large and diverse organisation.

You will demonstrate experience in:

• Leading cyber security service portfolios, including service lifecycle management, service catalogues, customer journeys, capacity planning, optimisation, and continuous improvement.
• Strong understanding of cyber security products, services, and associated technology, architecture, operational, and business dependencies.
• Leading cyber security service portfolios within government, critical infrastructure, or other highly regulated environments.
• Establishing or managing enterprise service catalogues or customer-facing service management functions.
• Delivering service transformation, operating model uplift, or organisational change initiatives.
• Developing executive dashboards, service performance reporting, and data-driven investment recommendations.
• Understanding of NSW Government or public sector governance, procurement, and financial management practices (desirable).
• Professional certifications in ITIL, COBIT, SIAM, TOGAF, eSCM, Agile Product Management, or related disciplines.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available.

Job Segment:

Cyber Security, Senior Product Manager, Product Manager, Risk Management, Security, Operations, Finance, Marketing

Aboriginal people and people living with disability are supported throughout the recruitment process and at work.