Senior Manager Operational Resilience

HBF Health Limited; Australia; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Gold hospital insurance

Flexible working

Wellbeing days

Volunteer days

Corporate discounts

Job summary

HBF Health Limited is seeking a Senior Manager Operational Resilience to join our Risk function as a Line 2 professional. You will provide expert oversight across operational, technology and cyber resilience, influencing how risks are identified, managed and monitored.

In this senior, individual contributor role, you will work with Control Assurance, uplift resilience capability, and support APRA standards CPS 220, CPS 230 and CPS 234, delivering evidence‑based insights to senior leaders.

Qualifications

• Experience in operational resilience, technology risk or cyber risk within a regulated environment.
• Strong knowledge of APRA standards CPS 220, CPS 230 and CPS 234.
• Experience conducting independent review, challenge and assurance activities.
• Understanding of business continuity, crisis management, operational resilience and technology resilience frameworks.
• Strong stakeholder engagement, communication and influencing skills with senior leadership.
• Relevant tertiary qualifications and/or professional certifications in risk, resilience, technology or cyber disciplines.

Responsibilities

• Lead independent Line 2 oversight of operational resilience frameworks and practices aligned to CPS 220, CPS 230 and CPS 234.
• Assess the resilience of critical operations, services, technology assets and third‑party dependencies.
• Review business continuity, disaster recovery, crisis management and resilience testing activities.
• Support APRA engagements, self‑assessments, prudential submissions and remediation activities.
• Monitor disruption events and incident trends, challenging remediation actions and lessons learned.
• Deliver evidence‑based reporting and insights to senior leadership.
• Drive continuous improvement in resilience capability, preparedness, response and recovery arrangements.

Skills

Operational resilience

Technology risk

Cyber risk

APRA CPS 220

APRA CPS 230

APRA CPS 234

Independent review

Business continuity

Crisis management

Stakeholder engagement

Risk certifications

Education

Tertiary qualifications

Professional certifications

Job description

At HBF, we're focused on building the resilience needed to continue supporting our members through disruption. As the Senior Manager Operational Resilience, you'll join our specialist Risk function as a senior Line 2 professional, providing oversight across operational resilience, technology resilience and cyber resilience risk. This is a senior individual contributor role where you'll provide expert advice and constructive challenge, influencing how resilience risks are identified, managed and monitored.

Working closely with the Control Assurance function, you'll contribute specialist input into resilience, technology and cyber control assurance activities while helping uplift resilience capability across HBF. You'll support compliance with APRA standards including CPS 220, CPS 230 and CPS 234, contribute to resilience maturity assessments and transformation initiatives, and provide clear, evidence‑based insights to senior leaders and governance forums.

Most importantly, you'll help strengthen HBF's ability to withstand, respond to and recover from disruption.

Key responsibilities include Lead independent Line 2 oversight of operational resilience frameworks and practices aligned to CPS 220, CPS 230 and CPS 234. Assess the resilience of critical operations, services, technology assets and third‑party dependencies. Review business continuity, disaster recovery, crisis management and resilience testing activities. Support APRA engagements, self‑assessments, prudential submissions and remediation activities. Monitor disruption events and incident trends, challenging remediation actions and lessons learned. Deliver evidence‑based reporting and insights to senior leadership. Drive continuous improvement in resilience capability, preparedness, response and recovery arrangements.

About you You are an experienced Line 2 risk professional who can combine deep operational resilience expertise with practical, constructive challenge. You build trust quickly, communicate complex concepts clearly and are comfortable influencing senior stakeholders across business and technology functions. You'll also bring:

• Experience in operational resilience, technology risk, cyber risk or a related risk management discipline within a regulated environment.
• Strong knowledge of APRA prudential standards, particularly CPS 220, CPS 230 and CPS 234.
• Experience conducting independent review, challenge and assurance activities.
• An understanding of business continuity, crisis management, operational resilience and technology resilience frameworks.
• Strong stakeholder engagement, communication and influencing skills, including experience working with senior leadership teams.
• Relevant tertiary qualifications and/or professional certifications in risk, resilience, technology or cyber disciplines.

HBF Benefits

• Fully subsidised Gold Hospital Insurance Cover
• Flexible working and work from home options
• 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• Access to corporate discounts across a range of gyms, retail, restaurants and hotels

We encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities and members of the LGBTQIA+ community. We want you to Be You, Be Bold, and feel supported every step of the way. If you need any adjustments during the recruitment process, please contact us at [e-mail] so we can work together to accommodate your needs.

Discover how we're making a difference, explore our Community Initiatives at: Community Initiatives | HBF Health Insurance

Roles across professions Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there's a place here for you to contribute and grow. Where you'll work HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in‑office collaboration with flexible work arrangements.

Applying to join us You're in the right place! All current opportunities with HBF, QCHF and See‑u are listed on this page. For most applications you will find out within 2 weeks if you have been invited to interview, with our process including reference, qualification and police checks as well as psychometric assessments for selected roles.