Senior Manager- Loyalty Propositions

Woolworths Group; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

12 weeks paid parental leave

Wellbeing programs including Sonder

Job summary

Woolworths Group is seeking a Senior Manager - Loyalty Propositions in Sydney, with hybrid work requiring 3 days in the office at Surry Hills. You will own the strategy and design of next-generation loyalty and subscription offerings across the group, partnering with executive leadership to translate insights into high-impact propositions.

You will lead cross-functional delivery with Product, Tech, UX, Marketing, Finance and Data Science, supported by deep customer data and analytics.

Qualifications

• 10+ years of commercial and strategic leadership.
• 5+ years directly shaping customer loyalty or subscription propositions.
• Experience navigating complex retail environments with analytics to drive value.
• MBA or postgraduate qualification highly regarded.

Responsibilities

• Own end-to-end loyalty proposition strategy and design across the Woolworths Group.
• Present recommendations to Executive leadership with compelling business cases.
• Lead cross-functional delivery across Product, Tech, UX, Marketing, Finance and Data Science.
• Foster a high-performing, data-led team focused on agile innovation.

Skills

Loyalty proposition design

Data analytics

Stakeholder management

Executive communication

Team leadership

Autonomy / entrepreneurial drive

Education

MBA or postgraduate qualification

Business, Economics or quantitative degree

Tools

Financial modelling

Data analytics tools

Job description

Senior Manager- Loyalty PropositionsDevelop and execute Loyalty Proposition StrategyDrive member acquisition, engagement, retentionSurry hills location with hybrid working (3 days in the office)We are Woolworths Group:Imagine leading proposition strategies that directly influence how 24+ million customers engage, save, and discover value every single week. At Woolworths Group, our 200,000+ bright minds and unique perspectives are connected by a shared Purpose: to create better experiences together for a better tomorrow. This scale gives you an unprecedented platform to innovate, challenge the status quo, and spearhead transformational loyalty experiences.If you’re ready to translate blue-sky innovation into real-world impact for millions of households, you’ll find an empowering, inclusive environment designed to support your personal and professional growth. With genuine care, clear autonomy, and market-leading benefits, the possibilities for what we can achieve together are limitless.What you’ll do:As Senior Manager - Loyalty Propositions, you will take end-to-end ownership of the strategy and design of next-generation loyalty offerings across the Woolworths Group. Embedded within the Everyday Rewards Loyalty team in CustomerX, you will serve as a key catalyst for growth—shaping the future of both loyalty and subscription propositions. Partnering directly with C-suite and senior leaders, you will translate data-backed opportunities into actionable, high-impact propositions. In this role, you will:Spearhead the end-to-end strategic roadmap for loyalty and subscription innovations, presenting recommendations directly to Executive leadership.Architect rigorous financial business cases and commercial models in partnership with Commercial and WiQ analytics teams to validate proposition viability.Drive strategic alignment workshops across cross-functional leadership, synthesizing complex insights into compelling, executive-ready narratives.Leverage deep customer behavioral data and research to systematically identify friction points and unlock step-change growth opportunities.Champion a multi-year loyalty proposition roadmap aligned with broader Group goals and overarching customer growth strategy.Orchestrate cross-functional delivery streams across Product, Tech, UX, Marketing, Finance, and Data Science to bring innovative concepts seamlessly to market.Foster a high-performing, data-led team environment that prioritizes agile innovation and continuous professional excellence.What you’ll bring:The ideal candidate is a seasoned strategic leader who combines deep expertise in loyalty proposition development with a strong commercial mindset. You bring proven success in navigating complex retail environments, leveraging advanced analytics, and translating customer insights into high-value market offerings. You excel in fast-paced setups, possess exceptional stakeholder management skills, and thrive when driving complex multi-disciplinary teams toward unified strategic goal10+ years of commercial and strategic leadership, including 5+ years directly shaping customer loyalty or subscription propositions.Demonstrated expertise in structured problem solving and critical thinking (ideally from a top-tier management consulting firm or corporate strategy function).Adept at translating customer insights into creative proposition design, inspired by global best practiceDeep domain mastery of loyalty mechanics, customer segmentation, and the Australian retail and digital landscapes.Strong loyalty commercial acumen with a track record of using quantitative modelling and data analytics to unlock commercial value.Proven ability to influence, align, and present persuasively to executive stakeholdersHigh degree of autonomy and entrepreneurial drive, comfortably navigating ambiguity in dynamic growth environments.Relevant tertiary qualifications in business, economics, or quantitative fields; an MBA or postgraduate qualification is highly regarded.Why join us:A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.Everyone belongs at Woolworths GroupAs one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.