Head of Product & Design

Woolworths Group; Sydney; Hybrid; AUD 130,000 - 180,000; Full time

Benefits offered by this job

Staff discounts

Sonder medical/mental health support

Job summary

Woolworths Group in Sydney's Surry Hills is seeking a senior leader to drive the Everyday Rewards app and website, leading a high-performing team of 20+ Product and Experience Design professionals shaping digital experiences for millions of users. This is a 12-month fixed-term contract with a hybrid work model and a focus on delivering customer value at scale.

You will partner with the General Manager as 2IC to guide prioritisation, elevate discovery and design capabilities, and strengthen

Qualifications

• Proven leadership experience: 5+ years in a senior leadership capacity within Product Management or Experience Design, with 8+ years of hands-on experience focused on mobile apps.
• Experience leading cross-functional teams in fast-paced, complex retail or digital subscription environments.
• Strong analytical skills to translate data into commercial product strategies.

Responsibilities

• Lead and prepare the long-term portfolio vision for the Everyday Rewards app and website.
• Guide Tribe-level prioritisation, cross-Tribe dependencies and high-impact strategic planning.
• Elevate product discovery, analysis and experience design across Product Management, Business Analysis and Experience Design.
• Forge strategic relationships with Everyday Rewards NZ and W-Digital to maximise alignment and customer value.
• Execute roadmap excellence, balance tactical wins with long-term goals, and remove delivery roadblocks.
• Cultivate an inclusive, diverse and psychologically safe culture for the team.

Job description

Based in Surry Hills (hybrid), join Australia's largest retailer and be part of something great

Lead and inspire a high-performing team of 20+ Product and Experience Design professionals shaping digital experiences for millions of users

12 Month fixed-term contract opportunity

We are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities to have impact across the group and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you'll do

Leadand prepare the long-term portfolio vision for the Everyday Rewards app and website, ensuring squads have an inspiring target state to build toward

Partnerhorizontally with the General Manager as 2IC to guide Tribe-level prioritisation, cross-Tribe dependencies, and high-impact strategic business planning.

Elevateproduct discovery, solution analysis, and experience design capabilities to match world-class standards across Product Management, Business Analysis, and Experience Design.

Forgestrategic relationships across the organisation—primarily with Everyday Rewards NZ and W-Digital—to maximise horizontal alignment and deliver customer value with minimal complexity.

Executeroadmap excellence by balancing tactical wins with long-term goals aligned to the annual operating plan, while aggressively removing roadblocks for delivery squads.

Cultivatean inclusive, diverse, and psychologically safe culture where team members unleash their potential and thrive through shared learning.

What you'll bring

Proven Leadership Experience:5+ years in a senior leadership capacity within Product Management or Experience Design, alongside 8+ years of hands‑on experience with a strong focus on mobile apps.

Complex Sector Expertise:A demonstrated track record of success within fast-growth, complex environments, ideally across Retail, e‑Commerce, or digital subscription platforms.

Strategic & Analytical Mindset:Exceptional qualitative and quantitative analytical skills to translate complex data into clear, commercial, and successful product strategies.

Methodology & Execution Mastery:Deep familiarity with Agile operating frameworks and scaled product delivery, ensuring efficient trade‑off decisions and high‑velocity execution.

Stakeholder Influence & Maturity:Strong capability to build instant credibility, navigate matrixed organizations, and secure stakeholder sponsorship through influence rather than authority.

People-First Approach:An empowering, coaching-led style with a growth mindset, deeply committed to growing senior practitioners and fostering user‑centric outcomes.

What you’ll experience

Our Team Members are at the heart of everything we do. At Woolworths Group, you’ll enjoy:

A hybrid working model at our Surry Hills Office, balancing team connection with working from home flexibility.

A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

A progressive and competitive leave policy that gives you more space for what matters to you.

24/7 access to Sonder for medical and mental health support for you and your family.

Staff discounts across Woolworths, Big W, and our partner brands.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.