Store Team Member

BIG W; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Team discounts across Woolworths Group

Robust rewards program

Parental Leave provisions

Study Leave

Sports Representation Leave

Job summary

BIG W in Melbourne is seeking a customer-focused team member to assist shoppers, stock shelves, and process online orders with a quick, friendly checkout.

You will join a multi-skilled team and contribute to a supportive service culture, with flexibility to work across departments and shifts, including evenings and weekends.

This role offers growth within a welcoming Woolworths Group environment and benefits that support development and career progression.

Qualifications

• Passion for delivering outstanding customer service.
• Willing to work across departments and tasks.
• Flexible roster including evenings and weekends.
• Adaptable to changing priorities.

Responsibilities

• Help customers find products and assist with purchases.
• Fill shelves and prepare departments for easy shopping.
• Pack orders in online hubs and assist checkout experiences.
• Provide a consistent, high-quality service experience to customers.

Skills

Genuine love for retail

Customer service excellence

Team player

Flexible roster availability

Agile and adaptable

Job description

• Attractive team benefits, stability and career pathways
• Join a team focused on making a positive difference

• Supportive and inclusive team
• Attractive team benefits, stability and career pathways
• Join a team focused on making a positive difference

What We're Like

At BIG W everyday’s a big day. For you, this could be the start of something big.

There are over 15,000 of us, in the biggest cities and the tiniest towns. And each of us has an important role to play to help make a real difference for families by providing real value, real solutions and real care.

If you have a passion for designing and delivering great customer and team experiences, a desire to join a business that is rapidly evolving into a purpose led digital retailer enabled by a great store network, and you’re looking for a place that cares about your development and growth, you could be who we’re looking for.

About The Role

We are a multi-skilled team and every day is different. Your day could consist of helping customers find products, filling products in departments so they are simple to shop, packing orders in one of online hubs, or giving customers a quick and easy checkout experience.

One thing that never changes though is providing a great service experience to our customers.

What You'll Bring

• Genuine love for retail with a passion for great customer service
• A team player that is flexible to work across all departments and tasks
• Agile and adaptable to change
• Reliable and willing to work, and available to work a flexible roster which may include evenings and late nights across the 7 days of the week

What You'll Experience

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline - with valuable exposure to a vast and exciting business network
• Parental Leave provisions and various leave types, including but not limited to Study Leave and Sports Representation Leave

We value flexibility and will consider part time, job share or other flexible options to enable these roles to meet your work/life commitments.

Endless possibilities with Woolworths Group

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

Discover more opportunities with Woolworths Group