Senior Manager, Knowledge & Governance Management

AustralianSuper Pty Ltd; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

AustralianSuper in Melbourne is seeking a Senior Manager, Knowledge & Content Management to lead knowledge governance and content strategy. You will ensure frontline teams have trusted knowledge, drive efficiency, and reduce operational risk across the Member Domain.

You will own Lighthouse product vision, maintain ownership frameworks, and partner with leadership to deliver multi-year plans aligned to Fund Strategy and Member Domain priorities.

Qualifications

• Experience leading knowledge management, content management, operational excellence, business enablement or related functions.
• Extensive experience designing and managing enterprise knowledge management and content management practices.
• Demonstrated experience managing controls, audits, risk remediation and governance frameworks.
• Experience implementing compliant and sustainable operating models.
• An ability to develop and execute business strategies that improve operational performance and member outcomes.
• Track record delivering transformation initiatives that improve member, frontline and business outcomes.
• Exceptional stakeholder engagement and influencing skills, with experience partnering across operational, technology, risk and leadership teams.
• Experience using analytics, reporting and customer insights to drive strategic decision-making and continuous improvement.

Responsibilities

• Lead organisational capability uplift in knowledge management, content governance and knowledge-centred service practices across the Member Domain.
• Build leadership capability and accountability amongst Content Owners, ensuring ownership responsibilities are clearly understood and effectively executed.
• Ensure the Knowledge & Content Management function operates within a robust governance framework that supports compliance, risk management and control effectiveness.
• Own and oversee the operating model for content and knowledge governance.
• Establish and maintain frameworks for content ownership, review cycles and approval workflows.
• Act as the business Product Owner for Lighthouse, ensuring the platform delivers measurable value to frontline teams and supports strategic priorities across the Member Domain.
• Define and maintain the Lighthouse product vision, roadmap and investment priorities.
• Own the strategic evolution of Lighthouse as the single source of truth for frontline knowledge and content management.
• Shape and execute the Knowledge & Content Management strategy to support organisational priorities, frontline excellence and business performance outcomes.
• Develop and execute multi-year strategic plans aligned to Fund Strategy and Member Domain priorities.
• Ensure content and knowledge solutions are integrated with process design, capability frameworks and operational workflows.
• Drive continuous improvement through user analytics, search behaviour, content performance and feedback insights.
• Provide leadership and accountability for the complete lifecycle of knowledge and content assets, from strategy and design through to implementation, governance and continuous improvement.

Skills

Knowledge management

Content management

Operational excellence

Business enablement

Stakeholder engagement

Analytics & insights

Job description

Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.

Your New Role

Reporting to the Principal, Business Enablement, the Senior Manager, Knowledge & Content Management will be responsible to ensure our frontline teams have access to trusted, accurate and intuitive knowledge, content and guidance that enables consistent member outcomes, reductions operational risk and improves efficiency at scale.

The role is responsible for positioning knowledge and content as strategic business assets that improve frontline performance, accelerate speed to competency, support operational excellence and enable consistent member outcomes across the Member Domain.

Key Duties Include But Are Not Limited To

• Lead organisational capability uplift in knowledge management, content governance and knowledge-centred service practices across the Member Domain.
• Build leadership capability and accountability amongst Content Owners, ensuring ownership responsibilities are clearly understood and effectively executed.
• Ensure the Knowledge & Content Management function operates within a robust governance framework that supports compliance, risk management and control effectiveness.
• Own and oversee the operating model for content and knowledge governance.
• Establish and maintain frameworks for content ownership, review cycles and approval workflows.
• Act as the business Product Owner for Lighthouse, ensuring the platform delivers measurable value to frontline teams and supports strategic priorities across the Member Domain.
• Define and maintain the Lighthouse product vision, roadmap and investment priorities.
• Own the strategic evolution of Lighthouse as the single source of truth for frontline knowledge and content management.
• Shape and execute the Knowledge & Content Management strategy to support organisational priorities, frontline excellence and business performance outcomes.
• Develop and execute multi-year strategic plans aligned to Fund Strategy and Member Domain priorities.
• Ensure content and knowledge solutions are integrated with process design, capability frameworks and operational workflows.
• Drive continuous improvement through user analytics, search behaviour, content performance and feedback insights.
• Provide leadership and accountability for the complete lifecycle of knowledge and content assets, from strategy and design through to implementation, governance and continuous improvement.

What You’ll Need

• Experience leading knowledge management, content management, operational excellence, business enablement or related functions.
• Extensive experience designing and managing enterprise knowledge management and content management practices.
• Demonstrated experience managing controls, audits, risk remediation and governance frameworks.
• Experience implementing compliant and sustainable operating models.
• An ability to develop and execute business strategies that improve operational performance and member outcomes.
• Track record delivering transformation initiatives that improve member, frontline and business outcomes.
• Exceptional stakeholder engagement and influencing skills, with experience partnering across operational, technology, risk and leadership teams.
• Experience using analytics, reporting and customer insights to drive strategic decision-making and continuous improvement.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

Australian or New Zealand citizenship or Australian permanent residency status is required.

About Us

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund. We're an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

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