Senior Manager, Knowledge & Content Strategy

AustralianSuper Pty Ltd; City of Melbourne; On-site; AUD 120,000 - 170,000; Full time

Job summary

AustralianSuper in Melbourne is seeking a Senior Manager, Knowledge & Content Management to lead knowledge governance and content strategy. You will ensure frontline teams have trusted knowledge, drive efficiency, and reduce operational risk across the Member Domain.

You will own Lighthouse product vision, maintain ownership frameworks, and partner with leadership to deliver multi-year plans aligned to Fund Strategy and Member Domain priorities.

Qualifications

• Experience leading knowledge management, content management, operational excellence, business enablement or related functions.
• Extensive experience designing and managing enterprise knowledge management and content management practices.
• Demonstrated experience managing controls, audits, risk remediation and governance frameworks.
• Experience implementing compliant and sustainable operating models.
• An ability to develop and execute business strategies that improve operational performance and member outcomes.
• Track record delivering transformation initiatives that improve member, frontline and business outcomes.
• Exceptional stakeholder engagement and influencing skills, with experience partnering across operational, technology, risk and leadership teams.
• Experience using analytics, reporting and customer insights to drive strategic decision-making and continuous improvement.

Responsibilities

• Lead organisational capability uplift in knowledge management, content governance and knowledge-centred service practices across the Member Domain.
• Build leadership capability and accountability amongst Content Owners, ensuring ownership responsibilities are clearly understood and effectively executed.
• Ensure the Knowledge & Content Management function operates within a robust governance framework that supports compliance, risk management and control effectiveness.
• Own and oversee the operating model for content and knowledge governance.
• Establish and maintain frameworks for content ownership, review cycles and approval workflows.
• Act as the business Product Owner for Lighthouse, ensuring the platform delivers measurable value to frontline teams and supports strategic priorities across the Member Domain.
• Define and maintain the Lighthouse product vision, roadmap and investment priorities.
• Own the strategic evolution of Lighthouse as the single source of truth for frontline knowledge and content management.
• Shape and execute the Knowledge & Content Management strategy to support organisational priorities, frontline excellence and business performance outcomes.
• Develop and execute multi-year strategic plans aligned to Fund Strategy and Member Domain priorities.
• Ensure content and knowledge solutions are integrated with process design, capability frameworks and operational workflows.
• Drive continuous improvement through user analytics, search behaviour, content performance and feedback insights.
• Provide leadership and accountability for the complete lifecycle of knowledge and content assets, from strategy and design through to implementation, governance and continuous improvement.

Skills

Knowledge management

Content management

Operational excellence

Business enablement

Stakeholder engagement

Analytics & insights

Job description

AustralianSuper in Melbourne is seeking a Senior Manager, Knowledge & Content Management to lead knowledge governance and content strategy. You will ensure frontline teams have trusted knowledge, drive efficiency, and reduce operational risk across the Member Domain.

You will own Lighthouse product vision, maintain ownership frameworks, and partner with leadership to deliver multi-year plans aligned to Fund Strategy and Member Domain priorities.