Senior Manager IT Service Continuity

Bendigo Bank; South Australia; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

Health and well-being support

Learning opportunities through corporate university

Job summary

A prominent financial institution in Australia is seeking a Senior Manager IT Service Continuity to deliver effective service continuity services. You will collaborate with various stakeholders to improve service recovery programs and lead a team to ensure robust IT risk management. The position offers hybrid work options and a commitment to diversity and inclusion.

Qualifications

• Demonstrated experience in a senior-level IT service continuity role.
• Practical knowledge of IT service recovery.
• Strong relationship building skills.

Responsibilities

• Deliver effective IT service continuity services.
• Drive continuous improvement of service continuity programs.
• Support development of technology teams.

Skills

IT service recovery experience

Risk understanding

Relationship building skills

Problem-solving capabilities

Organizational skills

Education

Relevant tertiary or professional qualifications

Tools

ITIL Foundation V3

Job description

About the role

As Senior Manager IT Service Continuity and reporting to Head of Technology Risk you will deliver effective IT service continuity services and provide support and leadership to the function and team, ensuring that appropriate controls are in place around service continuity management and service recovery testing.

You’ll get to

• Work with a range of internal and external stakeholders in the development of service continuity controls and perform IT Service Continuity testing
• Drive the continuous improvement of the IT Service Continuity program and framework supporting business strategy
• Provide leadership by sharing knowledge, providing guidance, supporting the development of technology teams and leading by example

At times you will be required to work ad-hoc out of hours.

This is a permanent full-time position. We offer flexible work options that put our people first, and a hybrid model of minimum three days per week based out of our Melbourne, Adelaide or Bendigo corporate office.

What you’ll bring to the role

What you’ll bring to the role

• Essential - Demonstrated experience in a senior-level or progressively responsible IT service recovery role or related business continuity or technology role.
• Practical understanding of risk, and practical knowledge of IT service recovery
• Relevant tertiary or professional qualifications preferred, supported by practical work experience in this or a similar field
• Desirable to possess industry certifications (e.g. ITIL Foundation V3 etc.) or willingness to attain
• Practical experience in continual improvement methods and techniques
• Strong relationship building skills to work with multiple stakeholders with the ability to advise, influence and negotiate
• Excellent organisational and coordination skills with the ability to work across complexity and meet critical timeframes
• Strong problem-solving and resolution focused capabilities with a continuous improvement mindset

So, why work with us?

You’ll also get access to a great range of benefits, including:

• Looking for hybrid work, flexible hours, or a compressed week? Our flexible work options are designed to fit your lifestyle.
• Health and well-being support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher - on the future you and the future career you deserve.

Adelaide, South Australia, Australia 1 day ago

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