Manager Service Provider Risk

Bendigo Bank; City of Greater Bendigo; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Flexibility in work arrangements

Health and wellbeing support

Learning and development opportunities

Job summary

A leading financial institution in Australia is seeking a Manager of Service Provider Risk. In this role, you will manage and enhance the Service Provider Risk Framework and act as a trusted advisor to stakeholders. You will require significant experience in risk management within financial services. The position offers hybrid work options, promoting flexibility for work-life balance and career growth. Join us to make a notable impact on organizational resilience.

Qualifications

• 3+ years in financial services, 2+ years in service provider risk.
• Knowledge of risk management frameworks and control environments.
• Experience in preparing governance-level reporting.

Responsibilities

• Support management of the Service Provider Risk Framework.
• Act as an advisor providing SME guidance and training.
• Oversee the Group's service provider risk system operations.

Skills

Risk practitioners

Organizational skills

Reporting communication

Stakeholder influence

Curiosity and growth mindset

Job description

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

It starts here. With Bendigo Bank… and you.

We are on a transformative journey to build a more resilient and future-focused bank. Our Group Risk function is evolving, and we're looking for a driven Manager, Service Provider Risk to be a crucial part of this change.

Reporting to the Head of Service Provider Risk, you will play a key support role in a high-performing team.

Your work will directly contribute to strengthening our risk controls, with a focus on our most critical partnerships, including those governed by CPS230.

You will be a champion for our risk framework, ensuring its effectiveness through insightful reporting, administration, and education across the business. This is your opportunity to make a tangible impact on our operational resilience and help secure the future of the Bank.

Your Impact: Driving Excellence

As a Manager Service Provider Risk, you will be a subject matter expert and a key driver of our function's success. You will:

• Support the management and continuous improvement of the Service Provider Risk Framework, helping to drive a group-wide uplift in our risk culture.
• Act as a trusted advisor to the business, providing expert SME guidance, training, and tools to help stakeholders effectively manage service provider risk.
• Assist in developing and executing the annual 2LOD assurance plan, undertaking reviews to provide critical insights on risk maturity to the Board and Executive.
• Design and deliver insightful reporting and analytics on service provider risk for senior governance bodies, driving continuous improvement in our data-driven oversight.
• Manage the daily operations of the Group's service provider risk system, including providing essential user education, support, and communication.

This is a permanent position based out of our Melbourne, Bendigo, Adelaide or Sydney offices.

We offer flexible work options that put our people first, working in a hybrid model with a minimum Head Office attendance requirement determined by your Leader which balances connection and collaboration in a rhythm that works for you.

What you’ll bring to the role

To thrive in this role, you are an accomplished risk professional with a passion for your field and a proactive, curious mindset. We are looking for:

• Solid Risk Foundations: You are a strong risk practitioner with 3+ years in financial services and 2+ years of experience in service provider risk, operational risk, assurance, or a related procurement/governance role. You have a solid knowledge of risk management frameworks and control environments.
• Organisational & Administrative Mindset: You are highly organized and thrive on providing team oversight and support. You are adept at managing processes, supporting change initiatives, and ensuring the smooth operation of the function.
• Exceptional Reporting & Communication: You have a talent for converting the 'complex to simple'. You bring demonstrated experience in preparing communication, education materials, and governance-level reporting, including dashboards for senior stakeholders.
• Influential & Collaborative Spirit: You are a natural communicator who can apply a strategic lens to your work and influence stakeholders at all levels. You show initiative, apply a 'risk-first' lens, and build strong relationships to get things done.
• Growth Mindset & Curiosity: Most importantly, you are curious, willing to learn, and eager to grow your career. You are a self-starter who can adapt to a fast-paced environment and see this as the start of a fulfilling career in second‑line risk management.

So, why work for us?

Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.

You’ll also get access to a great range of benefits, including:

• Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
• Opportunities to take your learning to the next level through our corporate university ‘BEN U’ or at an external provider of your choice

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We’re making better, bigger. And we’ll get there with you.

Now’s the time to set your sights even higher – on the future you and the future career you deserve.