Senior Manager ICT

BirdLife Australia; Melbourne; On-site; AUD 123,000 - 136,000; Full time

Job summary

BirdLife Australia is seeking a Senior Manager ICT in Melbourne to lead strategic ICT planning and day-to-day operations. You will guide technology investments, governance, and security while driving digital transformation to support the charity's conservation mission.

You will partner with executives to align technology with organisational goals, manage external partners, and build a resilient, service-driven ICT function across the organisation.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Information Systems or a related discipline.
• Minimum five years' demonstrated experience in ICT leadership and management.
• Experience contributing to ICT strategy and technology roadmaps.
• Strong ICT governance, cybersecurity, information management and risk management knowledge.
• Experience managing CRM systems, digital and web technologies, business applications and document management systems.
• Ability to balance strategic leadership with hands-on operational delivery in a constrained environment.
• Proven budget management, technology investment planning and vendor oversight.
• Leadership and people management capabilities with a service-focused culture.
• Outstanding communication and stakeholder engagement skills.

Responsibilities

• Lead the ICT strategy and operating plans to align with organisational priorities.
• Oversee ICT governance, risk, security, and compliance.
• Manage ICT investments, budgets, vendor relationships and external partners.
• Drive digital transformation and data governance to enable evidence-based decisions.
• Ensure reliable delivery of day-to-day ICT services and continuity.
• Collaborate with senior leaders to translate needs into practical tech solutions.
• Develop and maintain an ICT roadmap and lifecycle management.
• Foster a high-performing, service-focused ICT team.

Skills

ICT leadership

Strategic planning

Stakeholder engagement

Communication skills

Vendor management

Problem solving

Team management

Project management

Education

Bachelor's degree in IT / IS / CS / BIS

Tools

CRM systems

Digital and web technologies

Business applications

Document management systems

Job description

$123,000 – $136,000 per year (Base Salary)

As Australia's only national bird conservation charity, BirdLife Australia is on a mission to put birds and nature on the path to recovery within a decade, leading and facilitating action that halts biodiversity loss and restores ecosystems. BirdLife Australia takes a science and evidence-based approach to bird conservation. With a 100-plus year history and Australia's strongest and longest-lived collection of data and surveys, BirdLife Australia brings a wealth of observation and experience to the protection of native birds. BirdLife Australia is a diverse organisation with more than 330,000 supporters, donors, volunteers, campaigners, and members, over 130 staff across Australia, and a network of more than 40 voluntary community groups.

About the role

The Senior Manager ICT provides strategic leadership and operational management of BirdLife Australia's information and communications technology (ICT) functions, ensuring technology investments, systems and services support the organisation's strategic objectives. Working closely with the Executive Director Finance and Business Improvement and the Executive Leadership Team, the role is responsible for contributing to the development and implementation of ICT strategy, driving digital transformation, strengthening technology governance and risk management, and ensuring the effective, secure and reliable delivery of day-to-day ICT services. The role combines forward-looking strategic planning with hands-on operational leadership, continuous improvement and effective management of internal resources and external technology partners.

Key responsibilities

Support the Executive Director Finance and Business Improvement in shaping and implementing the organisation's ICT strategic direction, strengthening technology governance, managing ICT investments and risks, and ensuring technology capabilities support organisational priorities and operational effectiveness

Contribute to the development, review and continuous improvement of BirdLife Australia's ICT strategy and technology roadmap, ensuring alignment with organisational strategic priorities, operational needs and emerging technology opportunities

Provide strategic advice to the Executive Director Finance and Business Improvement and the Executive Leadership Team on technology investments, digital capabilities, emerging technologies and opportunities to improve organisational effectiveness

Strengthen ICT governance frameworks, policies and decision-making processes to support effective technology investment, risk management, security, compliance and accountability

Oversee the development and continuous improvement of ICT cybersecurity, information security, disaster recovery and business continuity arrangements to protect organisational information and critical technology services

Work collaboratively with relevant business leaders to support improvements in data governance, system integration, data quality and the use of technology and information to enable evidence-based decision-making

Develop and maintain a forward-looking ICT investment and resource plan, considering organisational priorities, financial sustainability, technology lifecycle management and operational requirements

Develop business cases and recommendations for proposed technology investments, including assessment of costs, benefits, risks, organisational impact and alignment with strategic priorities

Work collaboratively with the Digital Engagement Program Manager to support the successful transition of the Digital Engagement Program from project implementation to business-as-usual operations, ensuring appropriate operational support and ongoing service sustainability

Lead the ongoing review and implementation of BirdLife Australia's ICT transformation roadmap, ensuring initiatives remain aligned with organisational strategic priorities, emerging technology opportunities and available resources

About you

Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Information Systems or a related discipline

Minimum five years' demonstrated experience in ICT leadership and management, including strategic planning, operational service delivery and technology project or program management

Demonstrated experience contributing to ICT strategy, developing technology roadmaps and aligning technology priorities and investments with organisational objectives

Sound understanding of ICT governance, cybersecurity, information management, technology risk management and business continuity principles

Demonstrated experience managing business technology solutions, including customer relationship management (CRM) systems, digital and web technologies, business applications and document management systems

Demonstrated ability to balance strategic ICT leadership and project or program delivery with hands-on operational responsibilities in a resource-constrained environment

Proven experience in ICT budget management, technology investment planning, vendor management and oversight of external service providers

Demonstrated leadership and people management capabilities, including team development, performance management, coaching and fostering a collaborative and service-focused culture

Strong communication, stakeholder engagement, negotiation and problem-solving skills, with demonstrated ability to work collaboratively with senior leaders and translate organisational needs into practical technology solutions