Fundraising and Administration Officer

Australian Reptile Park; Gosford; On-site; AUD 35,000 - 42,000; Part time

Job summary

Aussie Ark is seeking a part-time Fundraising & Office Administrator to support fundraising appeals, donor stewardship and donor database management. You will collaborate with the Finance and Fundraising team to process gifts, issue receipts and maintain records, while ensuring smooth office operations and strong supporter communications.

Ideal candidates will have at least 1 year in fundraising or donor care, experience with CRM databases, and proficiency in Microsoft 365 or Google Workspace.

Qualifications

• At least 1 year of fundraising, donor relations or supporter care experience.
• Experience using a donor database (Raisely/Funraisin/Kindful or similar).
• Demonstrated administrative experience including managing inboxes, phones, and filing.
• Excellent written and verbal communication with a warm, professional approach.
• Strong organisational and time-management skills with ability to work independently in a part-time schedule.
• Proficiency in Microsoft 365 or Google Workspace.
• Genuine interest in wildlife conservation and alignment with Aussie Ark's mission.
• Right to work in Australia and willingness to undergo a National Police Check.

Responsibilities

• Assist in planning, coordinating and delivering fundraising appeals and campaigns.
• Maintain donor database, process donations and issue receipts.
• Support donor stewardship with thank‑you calls, letters and impact updates.
• Manage office operations including reception, phones, mail, filing and supplies.
• Respond to general enquiries from the public, supporters and partners.
• Provide admin support to Marketing and Fundraising Manager and team.
• Ensure digital and hard copies are well maintained and named.

Skills

Donor database

CRM software

Administrative

Communication

Tools

Raisely

Funraisin

Kindful

Microsoft 365

Google Workspace

Job description

Working within a small passionate team, you'll help shape and deliver our fundraising strategy and appeals, from planning and preparing mailing lists through to processing gifts and thanking donors. You'll assist in maintaining our donor database, steward supporters through calls, letters and impact updates, and support future community fundraisers and events. You'll also partner with our Finance and Fundraising Coordinator, sharing responsibility for key fundraising activities. Alongside this, you'll keep our office running smoothly by managing reception, phones, inboxes, mail, filing, records and office supplies. This is a varied, hands‑on role where your work directly supports the protection of Australia's threatened species.

Key responsibilities

Assist in planning, coordinating and delivering fundraising appeals and campaigns, including tax appeals, end‑of‑year and seasonal appeals, and other innovative fundraising initiatives

Maintain the donor database (CRM), process donations and issue receipts where necessary

Support donor stewardship, including thank‑you calls, letters, emails and impact updates to supporters

Manage office operations, including reception, phones, general inboxes, mail, filing, record keeping and procurement of office supplies

Respond to general enquiries from the public, supporters and partners

Provide administrative support to the Marketing and Fundraising Manager and wider team as needed

Ensure digital and hard‑copy filing systems are well maintained, consistently named and regularly updated

About you

At least 1 year of experience in a fundraising, donor relations or supporter care role, ideally in the not‑for‑profit sector

Experience using a donor database (e.g. Raisely, Funraisin, Kindful or similar) with strong attention to data accuracy

Demonstrated administrative experience, including managing inboxes, phones, filing and record keeping

Excellent written and verbal communication skills, with a warm, professional approach to supporters and the public

Strong organisational and time‑management skills, with the ability to prioritise and work independently across a part‑time schedule

Proficiency in Microsoft 365 or Google Workspace (email, Drive, Word/Docs, Excel/Sheets)

A genuine interest in wildlife conservation and alignment with Aussie Ark's mission

Right to work in Australia

Willingness to undergo a National Police Check

About us

Aussie Ark is a conservation charity protecting Australia's threatened species.

Be part of a team protecting Australia's threatened species

A flexible, part‑time role that fits around your life

Opportunities to build your fundraising career in a respected conservation charity