Senior Manager, Customer Success - Marketing Cloud

Salesforce, Inc.; Melbourne; Híbrido; AUD 180.000 - 260.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office-flexible schedule

In-office 3 days per week

Descripción de la vacante

Salesforce, Inc. in Melbourne seeks a Senior Customer Success Manager (Marketing Cloud) to drive strategic engagement with Signature customers, aligning business goals with Salesforce adoption and ROI across multi-org deployments.

The role partners with executives to design outcomes, mentor teams, and ensure value realization while navigating governance and AI-enabled processes; office-flexible with three days in the office weekly.

Formación

• Experience in customer success and SaaS strategy across complex accounts.
• Exceptional communication and presentation skills with executive influence.
• Ability to align multiple teams and deliver measurable business value.

Responsabilidades

• Drive ROI-driven engagement across complex, multi-org Signature customers.
• Own and orchestrate the Signature experience with cross-functional teams.
• Mentor team members and ensure value delivery from Salesforce investments.

Conocimientos

Executive communication

Stakeholder management

Program management

Salesforce knowledge

Descripción del empleo

Salesforce, Inc. in Melbourne seeks a Senior Customer Success Manager (Marketing Cloud) to drive strategic engagement with Signature customers, aligning business goals with Salesforce adoption and ROI across multi-org deployments.

The role partners with executives to design outcomes, mentor teams, and ensure value realization while navigating governance and AI-enabled processes; office-flexible with three days in the office weekly.