Senior Manager, Customer Success - Marketing Cloud (Hybrid)

Informatica; Sydney; Hybrid; AUD 180.000 - 240.000; Vollzeit

Zusammenfassung

Salesforce is seeking a Senior Customer Success Manager (Marketing Cloud) to drive strategic outcomes for our most complex Signature customers. You will align business goals with adoption, health metrics, and platform value across multi-org environments.

As a primary advisor, you will lead engagements, coordinate cross-functional teams, and mentor others while ensuring on-time delivery of outcomes and executive stakeholder alignment.

Qualifikationen

• Strategic partner to客户; align customer goals with ROI and platform value.
• Proven ability to manage complex, multi-org programs and drive adoption.

Aufgaben

• Drive ROI-driven engagement across complex, multi-org Signature customers.
• Own strategic accountability and account leadership to deliver value.
• Mobilize resources and connect expert teams to customer needs.
• Craft engagement charters with defined goals and metrics.
• Integrate customer business and technical goals with Salesforce solutions.
• Design multi-step workflows to optimize data-intensive tasks.
• Determine when to apply human vs. AI support.

Kenntnisse

Strategic account management

ROI-driven engagement

Stakeholder management

Program leadership

Tools

Salesforce Marketing Cloud

Jobbeschreibung

Salesforce is seeking a Senior Customer Success Manager (Marketing Cloud) to drive strategic outcomes for our most complex Signature customers. You will align business goals with adoption, health metrics, and platform value across multi-org environments.

As a primary advisor, you will lead engagements, coordinate cross-functional teams, and mentor others while ensuring on-time delivery of outcomes and executive stakeholder alignment.